Senior Experience Designer

One of my clients is putting its customers at the centre of everything it does, and they need a designer who can help make that happen.

As Senior Experience Designer, you’ll be hands-on in the design work and have the chance to help shape it into an enterprise-wide capability. You’ll start small, working across a high-profile transformation portfolio, and build from there.

This is a role for someone who sees the whole picture. You’ll move between service design, UX and UI, from mapping a customer’s journey end to end through to producing polished, implementation-ready interfaces. The work is about a holistic experience, not just pretty screens.

• 12-month FTC with the view to go permanent
• $140k-$160k + super (Pending experience)
• Flexible employer – 2/3 days from the office
• Must be based in Sydney

You’ll thrive here if you’re autonomous, curious and pragmatic, a natural collaborator who spots the gaps, brings a point of view, finds smart ways around technology constraints, and can zoom out to the big picture as easily as you zoom in to the pixel.

What you’ll work on

• Deep dives into the current mobile app and internet banking experience, identifying gaps, uplift opportunities, and new features
• Design seamless onboarding, intuitive experiences for new customers
• Website and app updates, shaping the value proposition and how customers experience it
• Multiple initiatives at once, spotting where the gaps are and proactively saying “we should be doing X, Y and Z”
• Current vs future state: understanding the operating model and designing what comes next, based on what’s really happening in the business

What you’ll do

• Service and experience design: Design end-to-end customer and employee experiences using journey mapping, service blueprinting and human-centred design
• UX and interaction design: Create user flows, information architecture, wireframes and prototypes that are simple, intuitive and accessible
• UI and visual design: Produce high-quality, implementation-ready interface designs, with a strong eye for visual craft
• Research and testing: Plan and run customer research, concept testing and usability testing to validate assumptions and sharpen designs
• Collaboration and delivery: Partner with product, technology, operations and other stakeholders, taking designs from discovery through to implementation
• Design practice: Facilitate workshops and help embed human-centred design practices across the business
• Build the foundations: Help establish design standards and a design system where none exists yet

About you

• 5+ years in service design, customer experience design, UX and UI design or a related field
• Strong UX/UI skills, with strong Figma and prototyping proficiency (the role leans towards the UX/UI end of the spectrum)
• Proven experience in journey mapping, service blueprinting and research-led design
• Experience designing and implementing digital customer experiences with product, technology and delivery teams
• Working knowledge of accessibility and inclusive design principles
• Excellent communication, facilitation and stakeholder engagement skills

How to Apply:

if this sounds like you, please apply directly and if successful, I will reach out to provide more details.

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