Senior Experience Designer

About Us

[REDACTED] is a workplace where highly skilled professionals are empowered to Think Great and deliver exceptional retirement outcomes for our members. With a culture grounded in accountability, collaboration and care, your work contributes directly to members' longterm financial security.

The Digital & CX team operate within our Marketing & Growth business unit. Combining Digital Channel Ownership & Experience Design, we are responsible for the design and ongoing management of [REDACTED]'s digital channels to ensure our members and employers are serviced effectively and efficiently in an environment that is constantly evolving.

Step into an impactful role where you shape the future of digital experiences for our members, employers and internal teams.

The role

This 6-month contract role will be responsible for the design of intuitive and accessible user experiences and interfaces for services and digital products, including web-based and mobile applications. You will deliver digital product design expertise across a range of Digital & Customer Experience initiatives, collaborating with stakeholders to understand problems, prototype solutions and improve experiences.

• Deliver end-to-end design of user-centric digital solutions from concept and research through to deployment and iteration
• Collaborate with Product and Channel Owners to identify and ideate opportunities aligned to customer and project needs
• Analyse quantitative and qualitative research to synthesise meaningful insights and behavioural patterns
• Articulate design solutions through blueprints, user flows, wireframes and prototypes
• Support and improve [REDACTED]'s Design System and component libraries
• Improve accessibility outcomes by ensuring designs meet WCAG 2.2 standards and support assistive technologies

About You

You are an experienced product design practitioner with a strong generalist skillset spanning the digital product design lifecycle. You enjoy solving complex design challenges, supporting stakeholders with diverse backgrounds and delivering quality outcomes in fast-paced environments.

• Minimum 5 years' experience facilitating and executing service and experience design activities for digital products and services
• Portfolio demonstrating UX/UI design experience and deliverables across web and mobile platforms
• Demonstrated ability in crafting responsive and accessible user interfaces and multi-step user flows
• Proficiency in Figma, including design and prototyping, and collaborative documentation tools such as Confluence
• Ability to facilitate workshops, engage stakeholders and achieve alignment across business and technology teams
• Ability to manage competing priorities and deadlines without compromising delivery quality

What We Offer

[REDACTED] believes that the best way to achieve great things is when we come together and collaborate. Therefore, we ask you to be able to commit to 60% of your time in office. [REDACTED] is proud of our culture and benefits, which empower our people to achieve their full potential, thrive, and grow their career with us. These include:

• Home office setup support
• Flexible working arrangements
• Additional paid leave over Christmas
• Community, Culture & Wellbeing Leave

It should go without saying, but at [REDACTED], we value and celebrate diversity and inclusion. We believe that a variety of perspectives, backgrounds, interests, abilities, and skills is crucial for delivering great retirement outcomes for our members. We invite you to apply for the roles that suit your career aspirations, even if you don't meet all the requirements.