Senior Director, Product Communications

📋 Description

• Own how [REDACTED]’s products, features, and experiences are explained to users across web and mobile
• Work directly with the Founder, product, design, and engineering teams
• Translate complex functionality into simple, clear, consistent user communications
• Own user-facing product communications across onboarding, registration, social and content experiences, messaging and calling, live sports, invitations and rewards, wallets and payments, ticketing and commerce, [REDACTED], and future products
• Develop feature explanations, onboarding screens, calls to action, permissions and consent messaging, notifications, transaction messages, success and error states, help content, FAQs, and new-feature introductions
• Identify communication requirements before product launches
• Review product flows from the user’s perspective and identify where explanation, education, reassurance, or context is needed
• Establish [REDACTED]’s product voice and communications standards across products and user journeys
• Design standards that work across countries, cultures, and languages
• Develop communications for product launches and major releases
• Ensure external product communications are consistent with in-product user experiences
• Personally write, edit, review, and establish the communications system

🎯 Requirements

• 10+ years of experience in product communications, content design, UX content, product marketing, or a closely related consumer technology role
• Significant senior-level ownership experience
• Experience owning user-facing communications for a large-scale consumer technology product or platform
• Ability to translate complicated products into simple, clear language
• Experience working directly with product managers, designers, engineers, and senior leadership throughout product development
• Experience developing product messaging across onboarding, feature education, calls to action, notifications, permissions, confirmations, errors, help content, FAQs, and customer journeys
• Experience with complex consumer product categories such as social media, messaging, fintech, payments, wallets, marketplaces, e-commerce, travel, ticketing, gaming, or AI
• Experience establishing product voice, terminology, editorial standards, and communications systems across multiple products and teams
• Experience launching major consumer products or features and coordinating communications before, during, and after launch
• Understanding of how communication affects adoption, activation, engagement, trust, retention, and conversion
• Experience communicating sensitive or high-trust experiences such as payments, financial transactions, identity verification, privacy, security, permissions, rewards, or account access
• Experience building communications for international products and working with localization and translation across multiple languages and cultures
• Excellent written English and exceptional editing skills
• Strong product judgment and ability to challenge unclear product experiences
• Comfortable operating in an early-stage, fast-moving environment with evolving requirements
• Highly hands-on; willing to personally write, edit, review, and establish the communications system
• Strongly preferred: experience at a major global consumer technology company with sophisticated multi-product experiences
• Strongly preferred: experience expanding products internationally and maintaining a consistent product voice across markets and languages
• Ability to adapt to ambiguity, shifting priorities, and early-stage company growing pains
• Entrepreneurial judgment fostering independence over micromanagement
• Understanding of football and international sports is a huge plus

🏖️ Benefits

• Following funding, competitive salary plus equity and token ownership
• Deferred compensation earned from the start under a written deferred compensation agreement and payable when the company closes its funding
• Remote work permitted
• Travel required

Apply Now

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume