Senior Digital Product Manager – Ambulatory Virtual Health

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📋 Description

• Own the design, features, operations, and outcomes of digital products supporting patient and staff experiences
• Develop product vision, strategy, feature roadmaps, and operational metrics
• Capture consumer and patient feedback to drive the product backlog
• Partner with information systems, consumer experience, marketing, clinical, care delivery, and service line teams
• Define digitally enabled consumer and patient experiences across multiple channels
• Develop features and capabilities across platforms based on research, best practices, and consumer/patient needs
• Discover, evaluate, and incubate internal and external partnerships, emerging technologies, and customer/patient services
• Define multi-year product portfolio strategy and present it to governance bodies, steering committees, and executives
• Develop operational KPIs tracking digital activity, platform leverage, and engagement
• Support the health system’s digital health strategy, vision, go-to-market plan, and execution roadmap
• Apply emerging digital trends and technologies across mobility, content management, and user experience
• Determine investment needs, projects, and priorities with matrixed partner teams
• Communicate strategic vision and change plans to internal and external stakeholders
• Plan, oversee, and ensure completion of approved projects through internal and external resources
• Adhere to patient, staff, and visitor safety standards, organizational policies, budgets, productivity, and quality requirements
• Pursue professional growth, continuing education, and skills competency
• Model compassionate, personalized, safe, and efficient service experiences
• Perform other duties as assigned

🎯 Requirements

• Bachelor's degree in business, marketing, engineering, computer science, or related field preferred
• Three (3) years of experience in digital product or technology development
• Five (5) or more years of experience in large, cross-functional teams influencing senior-level management and key stakeholders across complex contexts
• Advanced experience translating business/clinical processes into intuitive digital consumer experiences
• Strong understanding of human-centered design fundamentals and customer centricity
• Strong understanding of digital channels, application landscapes, technology capabilities, and cross-channel experience management
• Ability to deliver results through others in a highly matrixed organization and motivate a respectful, excellence- and integrity-focused team culture
• Intellectual curiosity and ability to derive insights from data and identify solutions
• Understanding of mathematical and statistical concepts for meaningful decision-making
• Exceptional time management and attention to detail
• Excellent written and verbal communication skills across multiple management levels
• Strong customer service, interpersonal, and relationship-building skills

🏖️ Benefits

• Employee-focused culture emphasizing care, recognition, and exceptional experiences
• Mandatory/continuing education and skills competency support
• Professional growth and development opportunities

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