Senior Customer Experience Designer, UX, Creative

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📋 Description

• Own UX and design execution for assigned loyalty, rebate, promotion, and sweepstakes programs, including registration, receipt upload, earning, redemption, and communications
• Balance client goals, usability, platform capabilities, and program rules
• Design polished, brand-led responsive sites, landing pages, microsites, emails, social assets, and promotional materials
• Present and explain experience and creative decisions to clients, gather and resolve feedback, and lead working discussions
• Partner with the VP of Customer Experience on overarching creative strategy and key client direction
• Use AI tools, including Claude Design where appropriate, for concepting, prototyping, and production
• Use emerging tools to analyze requirements, draft supporting materials, document decisions, and improve repeatable creative and production tasks
• Partner with Sales, Account Management, Delivery, Product, and Development to identify build constraints, flag risks and trade-offs, and shape achievable customer experiences
• Collaborate with Product on reusable UX patterns, templates, and design-system improvements
• Document and refine workflows from scope through approval and production
• Maintain accessibility, responsiveness, brand consistency, and alignment with program rules
• Contribute thoughtful critique and work constructively across distributed teams

🎯 Requirements

• 5+ years of experience in UX, digital, product, or visual design, or equivalent demonstrated capability
• Senior-level design judgment and strong visual design skills, including typography, composition, hierarchy, interaction, and detail
• Portfolio or relevant design samples demonstrating strong visual execution, brand-led digital experiences, UX thinking across journeys and responsive layouts, and a substantial project carried from concept through execution
• Experience taking meaningful design work from brief through execution, managing competing priorities, and proactively moving work forward
• Solid UX fundamentals, including user journeys, interaction design, responsive and mobile-first experiences, and usability-focused visual design
• Strong command of professional design tools such as Figma and Adobe Creative Suite
• Ability to create, refine, and prepare polished digital creative and interactive prototypes
• Hands-on use of AI tools in creative or production work, with ability to evaluate and improve AI-generated output
• Confidence presenting and explaining design work, receiving feedback, and collaborating across disciplines
• Hands-on individual-contributor mindset with resourcefulness across experience design, campaign creative, prototyping, and production needs
• Experience in loyalty, promotions, rebates, sweepstakes, incentive marketing, agency or client services, CPG or retail, SaaS platforms, design systems, configurable templates, or WCAG accessibility standards is a plus
• Ability to work during core hours of 8:00am to 4:00pm PT, with occasional early or late calls to overlap with Europe and India teams

🏖️ Benefits

• Competitive and comprehensive total rewards package
• Remote work arrangement
• Core hours of 8:00am to 4:00pm PT
• Distributed work environment with electronic communication

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