Senior Content Designer

Content Design is part of the Product Design team at [REDACTED]

Our Content Designers work closely with Product Design, Research, Product Management and Engineering to shape customer experiences from early problem framing through delivery and iteration

We’re currently looking for a Senior Content Designer to join our B2B team and help shape the experience we create for our Dealer customers, across complex journeys and increasingly AI powered and language based interactions

You will work with Product Designers, Researchers, Product Managers and Engineers to shape customer-centered experiences from early problem framing through delivery and iteration

You will lead Content Design for complex experiences across our Dealer ecosystem, connecting journeys and touchpoints where they span multiple teams and product areas

You will help shape our growing AI-powered and language-based Dealer experiences, exploring and evaluating how language, interaction and AI behavior work together for our customers

You will use language, information architecture, content strategy and interaction design to turn complex customer and business problems into clear and intuitive experiences

You will use research and data to develop recommendations, evaluate outcomes and influence product decisions, bringing teams and stakeholders together around shared problems and trade-offs

You will help us scale Content Design expertise through AI, tools, skills, patterns, standards and guidelines, continuously improving what we already have and creating new solutions where teams can handle established content needs independently

You will collaborate with B2B Marketing to connect product and marketing narratives, contributing Content Design expertise to product and feature naming, terminology and how propositions are communicated in-product