Senior Business Information Content Designer

Job Description

Job Summary

The overall purpose and objective of this opportunity is analyzing, writing, editing, curating, and publishing high complex procedures, guidelines, job aids, process maps and manuals to increase productivity, improve accuracy, and contribute to the attainment of [REDACTED]'s goals and objectives. This role will provide guidance and recommendations to all levels of leadership, business partners (internal/external) and team members.

Job Responsibilities

Workforce Management/Projects

• Manage small, medium to large content design tickets/projects by developing project plans, setting goals and milestones, managing tasks and resources, and ensuring that goals and timelines are met

Content Design

• Serve as the GHO Content Design Documentation Product Owner Lead by levering best practices to influence documentation decisions with the GHO leadership team, internal and external business partners
• Lead, create, assess, and leverage best practices of client & system procedures, guidelines and process maps for optimal business practices
  • Collaborate and leverage quality results with subject-matter experts and Process Owners by influencing enhancement(s) to improve quality scores in a proactive manner
  • Lead & participate as a major contributor with client manual reviews, audits and remediation action plans for procedure changes, documentation and process maps
  • Lead & participate as a major contributor with the Intake & Governance, IT, and Ops leadership team by creating efficient workflow processes to reduce expenses and decrease SLAs for all content design documentation services
  • Lead, monitor and manage procedure change requests from the intake process (Intake & Governance) to the approval process (Operations lea…