REMOTE ServiceNow Consultant – HRSD / ITSM / UI‑UX
About this role
Job Description
ServiceNow Consultant – HRSD / ITSM / UI‑UX
No. of openings: 2
Company: [REDACTED] Location: Remote (must work U.S business hours) Contract Duration: 6 months Start Date: Immediate Seniority: Mid - Senior Level
Engagement Overview
Our client is seeking two (2) experienced ServiceNow consultants to support ongoing initiatives across HR Service Delivery (HRSD) and IT Service Management (ITSM). These resources will work closely with business and IT stakeholders to deliver intuitive, user‑centered workflows and scalable ServiceNow solutions in a regulated financial services environment.
This is a 6‑month contract engagement, with a strong preference for candidates able to work U.S. time zone hours. Candidates located in Mexico are acceptable, provided they have strong English communication skills.
Key Responsibilities
ServiceNow Development & Configuration
- Configure, enhance, and support ServiceNow HRSD and ITSM modules
- Design and implement workflows, business rules, client scripts, and catalog items
- Support incident, request, change, and HR case management processes
- Collaborate with internal teams to translate business requirements into ServiceNow solutions
UI / UX Experience
- Design intuitive, user‑friendly ServiceNow interfaces
- Customize Service Portal / Employee Center experiences
- Improve usability, accessibility, and overall end‑user experience
- Partner with stakeholders to ensure solutions align with business needs and adoption goals
Stakeholder Collaboration
- Work closely with HR, IT, and business partners
- Participate in requirement gathering, design sessions, and solution walkthroughs
- Provide documentation and knowledge transfer as needed
Required Skills & Experience
- ServiceNow platform expe…
Benefits & Perks
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