Remote Director, UX Design, Revenue Cycle & AI-Enabled Reimbursement

Note: The job is a remote job and is open to candidates in USA. [REDACTED] is seeking an experienced Director of UX Design to lead the user experience strategy, design, and execution for their Revenue Cycle and Auto Reimbursement portfolio. This role involves driving UX strategy, defining experience vision, and mentoring designers while collaborating with Product and Engineering to create intelligent user experiences.

Responsibilities

• Lead UX strategy and execution across [REDACTED]'s Revenue Cycle and Auto Reimbursement portfolio
• Define and communicate a compelling experience vision that aligns customer needs, business priorities, emerging AI capabilities, and technical constraints
• Reimagine traditional revenue cycle workflows by identifying opportunities where AI can automate, simplify, or augment historically manual tasks such as medical coding, documentation review, reimbursement recommendations, exception handling, and claim management, while ensuring users maintain confidence, transparency, and appropriate control
• Drive end-to-end design efforts, from discovery and concept development through detailed interaction design, validation, and delivery
• Serve as a hands-on design leader, actively contributing to complex design challenges while coaching and elevating the team's design quality
• Drive cross-functional alignment across Product Management, Engineering, Clinical stakeholders, Research, and Design to deliver integrated customer experiences
• Champion systems thinking by designing experiences that feel cohesive and seamless across multiple products, platforms, and technology stacks
• Partner closely with the [REDACTED] Design System team to evolve reusable patterns, AI interaction models, and design standards that scale across the portfolio
• Establish design approaches that thoughtfully balance automation with human expertise, ensuring AI-enabled workflows are explainable, trustworthy, and easy to adopt
• Foster a culture of experimentation by rapidly prototyping, testing, and iterating on new interaction models and AI-enabled experiences
• Mentor and develop designers through thoughtful feedback, coaching, and career growth opportunities
• Influence senior leadership through compelling storytelling, strategic thinking, and data-informed design decisions

Skills

• Significant experience leading UX teams within enterprise software, SaaS, healthcare technology, or other highly complex domains
• Demonstrated success leading multidisciplinary design initiatives from strategy through execution
• Exceptional interaction design, information architecture, and systems thinking skills
• Strong visual and UX craft with a portfolio demonstrating sophisticated product design
• Experience leading teams while remaining an active contributor to the design work
• Proven ability to influence without authority and drive alignment across large, cross-functional organizations
• Experience designing for complex workflows that span multiple products, user roles, and technology platforms
• Experience working with and contributing to enterprise design systems
• Strong communication, facilitation, and executive presentation skills
• Ability to navigate ambiguity and translate complex workflows into intuitive user experiences
• Experience designing AI-enabled products or intelligent workflow solutions
• Experience designing healthcare technology, revenue cycle management, financial workflows, reimbursement, medical coding, or claims processing solutions
• Demonstrated understanding of human-AI interaction patterns, intelligent automation, decision support, and responsible AI design principles
• Experience designing across multiple products or platforms that require consistent, integrated user experiences
• Experience leading organizational change and helping teams adopt modern UX practices, design systems, and AI-enabled ways of working

Benefits

• May be eligible for bonus, equity, and compensation deferral.
• Medical, dental, and vision insurance, including expert medical opinion
• Short term disability and long term disability
• Life insurance and AD&D
• Supplemental life insurance (Employee/Spouse/Child)
• Health care and dependent care Flexible Spending Accounts
• Pre-tax commuter and parking benefits
• 401(k) Savings and Investment Plan with company match
• Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
• 11 paid holidays
• Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
• Paid parental .