Project Manager – UX Research Vendor Operations

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📋 Description

• Serve as the primary point of contact and guide for UX Researchers navigating vendor and procurement processes
• Own UX Research vendor engagements from intake through SOW creation and execution, PO issuance, and invoicing
• Manage a portfolio of active engagements and ensure each case continues progressing toward completion
• Coordinate across researchers, contract associates, vendors, approvers, and leadership
• Proactively follow up with stakeholders and create urgency when actions or approvals are outstanding
• Identify blockers quickly, recommend solutions, escalate appropriately, and drive issues through resolution
• Provide proactive written updates to managers and stakeholders covering progress, risks, dependencies, and blockers
• Anticipate stakeholder needs and potential issues before they delay an engagement
• Maintain accurate KPI and SLA tracking and ensure strong data integrity
• Maintain vendor resources, process documentation, team wikis, and toolkits
• Identify recurring friction within the intake to contract process and recommend process improvements
• Manage projects associated with implementing process improvements
• Provide guidance regarding compliance policies associated with vendor engagements

🎯 Requirements

• Bachelor’s degree
• 4 or more years of experience in project coordination, project management, program management, procurement, vendor management, or operations
• Demonstrated experience independently owning workstreams from beginning through completion
• Proven ability to manage multiple concurrent projects or cases across cross functional teams and external partners
• Strong ability to maintain momentum across a high volume portfolio with minimal day to day supervision
• Experience proactively communicating status, risks, and blockers through regular written updates
• Demonstrated experience using AI tools to increase productivity, efficiency, and overall throughput
• Strong written and verbal communication skills with the ability to adapt communication for peers, cross functional stakeholders, and senior leadership
• Ability to exercise sound judgment and make decisions in ambiguous situations
• Excellent organization, attention to detail, prioritization, and follow through
• English (Required)
• Must not require sponsorship to work in the US

🏖️ Benefits

• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

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