Product Manager – UX

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📋 Description

• Champion the end-to-end user journey across the [REDACTED] platform, ensuring consistency and usability throughout the customer lifecycle.
• Identify friction points, workflow inefficiencies, and opportunities to improve adoption, productivity, and customer satisfaction.
• Advocate for user-centered design principles across all stages of product development.
• Conduct user interviews, focus groups, customer feedback sessions, and workflow reviews to understand customer needs and pain points.
• Analyze customer behavior, support trends, and product usage data to uncover opportunities for improvement.
• Collaborate with Customer Success, Professional Services, Sales, and Support teams to gather insights from the field.
• Partner with Product Owners to align product functionality with user expectations and business objectives.
• Create wireframes, prototypes, user flows, and experience recommendations that guide product development.
• Validate designs with customers and stakeholders, incorporating feedback through iterative improvements.
• Help define product requirements and acceptance criteria with a strong focus on usability and workflow efficiency.
• Collaborate with Enterprise Platform Engineering teams to influence reusable components, design standards, and platform consistency.
• Contribute to the evolution of [REDACTED]'s design system and UX best practices.
• Ensure new functionality aligns with established patterns while supporting scalability and maintainability.
• Utilize modern AI-powered tools such as Figma AI, Cursor, Claude Code, and similar technologies to accelerate research, prototyping, design exploration, and development collaboration.
• Explore innovative ways to leverage AI to improve product experiences and internal design processes.

🎯 Requirements

• 4+ years of experience in Product Management, Product Ownership, UX Design, or a related role within a SaaS environment
• Strong understanding of user-centered design principles, usability testing, and customer research methodologies
• Proven experience designing and delivering complex workflows within enterprise software applications
• Ability to translate customer insights into actionable product recommendations and requirements
• Experience collaborating with cross-functional teams including engineering, product, customer success, and executive stakeholders
• Excellent communication, facilitation, and presentation skills
• Experience using modern design and prototyping tools, including AI-assisted design workflows.

Preferred Qualifications

• Experience in telecommunications, managed service providers (MSP), billing, subscription management, or related industries
• Experience working with quote-to-cash, PSA, billing, field service, CRM, or ERP platforms
• Familiarity with component-based front-end frameworks and design systems
• Experience helping shape products in active development, beta programs, or rapidly evolving product environments
• Understanding of accessibility standards and best practices for enterprise software
• Experience working in Agile product development environments.

🏖️ Benefits

• Excellent medical, dental and vision coverage, with rates comparable to larger companies
• Company paid for life and disability insurance
• 401k with generous company match and immediate vesting
• Unlimited PTO
• Monthly tech and fitness reimbursements
• Professional development allowance

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