Product Manager – Insurance

Who We Are

[REDACTED] is a proud Niagara Region employer, that strives on delivering rewarding experiences and enhancing the lives of our community. For over one hundred years, we have been a staple within our community, providing such services as emergency roadside assistance, travel services, insurance coverage, membership and rewards savings; continually growing our suite of relevant services and products.

A true community partner, we could not be here without our over 160,000 members across Niagara, allowing us to focus on earning your continued trust, every day!

Location: Thorold, ON Status: Full-Time Permanent, On-Site (with ad-hoc flexibility)

This posting is to fill an existing vacancy.

About the Role

As the Product Manager for Insurance, you serve as the central connector and knowledge hub for everything related to our insurance offerings. Your day begins by collaborating with internal teams such as Marketing, Operations, Member Services, and Finance. In doing so, you help them navigate product details, support ongoing initiatives, and ensure they have the clarity needed to move forward confidently. Additionally, you work closely with your direct report, the Insurance Relations and Product Specialist, to prioritize ongoing projects. You're not expected to come with an insurance background, while helpful it isn't a requirement; instead, you bring strong communication, analytical thinking, and a natural ability to build relationships across the organization.

Mid morning might involve reviewing product performance trends or fielding questions from internal partners who rely on your guidance to support our members. In this role, you serve as the bridge between [REDACTED] and a diverse group of insurance underwriters—coordinating updates, clarif…