Product Manager, Feedback Studio (USA Remote)

Job Description

Company Description

When you join [REDACTED], you'll be welcomed into a company that is a recognized innovator in global education. For over 25 years, [REDACTED] has partnered with educators and institutions to develop learning integrity solutions that recognize the enduring value of critical thinking in a rapidly changing world. Over 16,000 academic institutions, publishers, and corporations use our services in more than 185 countries around the world: [REDACTED] Feedback Studio, Clarity, Originality, Gradescope, ExamSoft, Similarity, and iThenticate. Protecting the value of an authentic education is at the heart of who we are.

Experience a remote-first culture that empowers you to work with purpose and accountability in a way that best suits you, supported by a comprehensive package that prioritizes your overall well-being. Our diverse community of colleagues are all unified by a shared desire to make a difference in education.

[REDACTED] is a global organization with team members in over 35 countries including the United States, Mexico, United Kingdom, Australia, Japan, India, and the Philippines.

Job Description

As a Product Manager on the [REDACTED] Feedback Studio (TFS) team, you will be responsible for delivering on opportunities to broaden and strengthen [REDACTED]’s value within our customers’ existing teaching and learning environments. This position requires both a strategic and detail-oriented Product Manager to lead the development of assignment workflows that support our product initiatives and integrate seamlessly with Learning Management Systems (LMS).

As Product Manager, you will work closely with various stakeholders, including UX, engineering, customers, sales, marketing, and support to ensure successful delivery of product features that align with our business goals and meet our customers' needs.

The ideal candidate will have an understanding of educational technology, user needs in academic settings, and proven ability to drive product development from concept to launch. We are looking for a talented communicator, who can translate customer needs and workflows into technical requirements and detailed backlogs for delivery. As a remote employee, the position requires exceptional team collaboration, self-motivation and ability to forge new relationships via synchronous and asynchronous technology.

Responsibilities:

• Work closely with key stakeholders to inform/develop/maintain the product strategy and roadmap for new capabilities in the [REDACTED] product portfolio.
• Proactively collaborate with engineering and UX to identify and manage requirements, build core capabilities, and efficiently solve for unique capabilities.
• Support engineering with clear, detailed requirements for product features and enhancements.
• Define, manage and report on roadmap status for assigned projects, ensuring alignment with company objectives and market needs.
• Analyze user feedback, data, and market trends to refine and improve product offerings.
• Ensure compliance with accessibility standards, data privacy regulations, and interoperability requirements.
• Work across teams to support releases, ensuring accurate market messaging, streamlined onboarding and informed, responsive support.

Qualifications

Essential:

• 3-5 years of Product Management or equivalent experience.
• Bachelor's degree or equivalent experience.
• Extensive experience with Agile software development methodologies with direct experience creating and managing product backlogs.
• Able to partner with engineering to scope, plan, prioritize and ensure efficient delivery of product features.
• Experience working directly with customers to gather feedback, validate requirements and ensure post-release product satisfaction.
• Experience working with sales, marketing, customer success and executives to align product delivery with business strategy.
• Strong analytical skills with experience using metrics to drive product decisions and measure product performance.
• Experience working with cross-functional teams in a remote-first environment.

Desired:

• Bachelor and/or advanced degree in a related field (Computer science, business administration, instructional design, etc).
• Understanding of the educational technology landscape including experience with LMS systems such as Instructure Canvas, Blackboard Learn, D2L Brightspace, Moodle, Schoology, and others.
• Experience presenting on product releases or roadmaps at industry shows, webinars and internal meetings.
• Versed in user experience (UX) design, with hands-on experience creating wireframes and workflow diagrams.
• Experience working with APIs, LTI standards, and other integration technologies.
• Track record of managing and delivering software products that integrate with third-party platforms.

Additional Information

The expected annual base salary range for this position is: $75,803/year to $126,338/year. This position is bonus eligible.

Actual compensation will be provided in writing at the time of offer, if extended, and is determined by work location and a range of other relevant factors, including but not limited to: experience, skills, degrees, licensures, certifications, and other job-related factors. Internal equity, market and organizational factors are also considered.

Total Rewards @ [REDACTED]

At [REDACTED], we believe Total Rewards go far beyond pay. While salary, bonus, or commission are important, they’re only part of the value you receive in exchange for your work.

Beyond compensation, you’ll experience the intrinsic rewards of unleashing your potential and making a positive impact on global education. You’ll also thrive in a culture free of politics, surrounded by humble, inclusive, and collaborative teammates.

In addition, our extrinsic rewards include generous time off and health and wellness programs that provide choice, flexibility, and a safety net for life’s challenges. You’ll also enjoy a remote-first culture that empowers you to work with purpose and accountability in the way that suits you best, all supported by a comprehensive package that prioritizes your overall well-being.

Our Mission is to ensure the integrity of global education and meaningfully improve learning outcomes.

Our Values underpin everything we do.

• Customer Centric: Our mission is focused on improving learning outcomes; we do this by putting educators and learners at the center of everything we do.
• Passion for Learning: We are committed to our own learning and growth internally. And we support education and learning around the globe.
• Integrity: Integrity is the heartbeat of [REDACTED]—it is the core of our products, the way we treat each other, and how we work with our customers and vendors.
• Action & Ownership: We have a bias for action. We act like owners. We are willing to change even when it’s hard.
• One Team: We strive to break down silos, collaborate effectively, and celebrate each others' successes.
• Global Mindset: We consider different perspectives and celebrate diversity. We are one team. The work we do has an impact on the world.

Global Benefits

• Remote First Culture
• Health Care Coverage
• Education Reimbursement*
• Competitive Paid Time Off
• Self-Care Days
• National Holidays
• 2 Founder Days + Juneteenth Observed
• Paid Volunteer Time Off
• Charitable Contribution Match
• Monthly Wellness or Home Office Reimbursement
• Access to Employee Assistance Program (mental health platform)
• Parental Leave
• Retirement Plan with match/contribution

Seeing Beyond the Job Ad

At [REDACTED], we recognize it’s unrealistic for candidates to fulfill 100% of the criteria in a job ad. We encourage you to apply if you meet the majority of the requirements because we know that skills evolve over time. If you’re willing to learn and unleash your potential alongside us, join our team!

[REDACTED], LLC is an Equal Opportunity Employer- vets/disabled.

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