Product Manager, Customer Platform

[REDACTED], a dynamic company dedicated to empowering natural and integrative healthcare practitioners, is hiring a Product Manager, Customer Platform. This hybrid role offers the chance to build impactful products that enhance the work of healthcare professionals. If you are passionate about making a difference in healthcare technology, this is the opportunity for you!

Job Description

• Own customer-facing product areas from discovery through to launch, measurement, and iteration.
• Use customer interviews, usability testing, product data, feedback, commercial information, and market signals to understand customer needs, identify opportunities, and decide what matters most.
• Own and prioritize the roadmap for your product areas, making clear decisions about what we build, what we don't, and what comes next.
• Work closely with Design and Engineering to explore problems, write clear product requirements, prototype ideas, validate solutions, and turn them into products customers can use.
• Define what success looks like before we build and measure what happens after we launch.
• Own launches through rollout and post-launch monitoring, working with Customer Service, Sales, Community, and other teams to ensure they are understood and supported.
• Build business cases and understand how product decisions affect customer experience, revenue, retention, margin, and cost-to-serve.
• Navigate the additional considerations that come with building healthcare products, including identifying when clinical, privacy, or regulatory review is needed before release.
• Keep an eye on competitors and market developments that could affect your product areas.
• Lead prioritization and trade-off decisions and clearly explain those decisions to the people they affect.
• Keep learning from what we ship and use those insights to decide what we should improve next.

Qualifications

Required

• 3–5 years of experience in product management.
• Proven experience owning a meaningful product area and taking products or significant features from discovery through to launch and iteration.
• Strong understanding of discovery, validation, and prioritization processes.
• Experience working closely with Design and Engineering throughout the product lifecycle.
• Ability to work cross-functionally with teams such as Customer Service, Sales, and Marketing on go-to-market planning and product launches.
• Familiarity with modern product tools, including AI, no-code, or low-code tools.
• Must be an Australian citizen, Australian permanent resident, or New Zealand citizen with unrestricted working rights in Australia.

Compensation & Benefits

• Salary range: $128,000 to $155,000 base + super.
• Competitive benefits package including PTO and opportunities for professional development.
• Job type: Hybrid (minimum 1 day in Alexandria office each week).
• Remote eligibility: Australia only.

About Us

[REDACTED] exists to empower natural and integrative healthcare practitioners and help them build sustainable clinical practices. For over 12 years, we've been developing technology and expertise that supports over 15,000 practitioners across Australia. We are profitable and continue to experience consistent double-digit year-on-year growth without external investors. Our ambitious vision for the future is supported by a clear roadmap and a commitment to reinvest in our people and technology. Join us in making a meaningful impact in the healthcare industry.