Product Manager - Customer Device Lifecycle, Consumer Mobility

Description

Our team and what we'll accomplish together

The Customer Device Lifecycle, Consumer Mobility team leads how customers discover, finance, upgrade, and manage their devices at [REDACTED] and [REDACTED]. We bring together product, data, and customer experience into a single lifecycle—spanning embedded finance, platform and vendor ecosystems, circular economy, and omnichannel journey design.

Our work transforms hardware transactions into long-term customer relationships by making device ownership effortless from purchase through refurbishment and resale. We own the full lifecycle from the customer's perspective: financing, upgrades, trade-in, device protection, refurbishment, and certified pre-owned sales.

We operate like a product organization, even when working through large operational and capital programs—ensuring everything we launch strengthens customer trust and lifetime value.

What you'll do

• Lead the customer-side orchestration and launch of a new device financing capability, working across product, credit, technology, operations, and partners to bring it to market
• Use this flagship program as the foundation for building a scalable device-lifecycle model that expands into upgrades, protection, trade-in, refurbishment, and resale
• Translate device-lifecycle strategy into roadmaps, priorities, and experience-led delivery plans
• Align product, technology, operations, finance, marketing, credit, and vendors around a single, coherent customer journey
• Define and track experience, attach, retention, and lifecycle-value outcomes
• Identify and remove friction across the customer journey—from financing through resale
• Turn complex, multi-team inputs into clear, executive-ready narratives and act as the single sour…