Product Education Specialist – Instructional Designer, Technical Writer

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📋 Description

• Partner with stakeholders to create engaging content that maximizes learning impact
• Design content structures and learning methods for blended, e-learning, instructor-led, and virtual classroom solutions
• Develop training materials across varied formats and delivery methods
• Apply adult learning best practices
• Review, quality-check, and update learning programs based on feedback
• Assess design impact and recommend best-practice improvements
• Set up and manage courses in the [REDACTED] Learning Management System
• Build eLearning modules, job aids, instructional decks, storyboards, and video scripts
• Use product usage and adoption data to identify client friction and design micro-learning videos, in-app guides, walkthroughs, and tooltips
• Track guide and content performance to prioritize work and demonstrate impact
• Maintain learning materials using adoption data and learner feedback
• Support knowledge base and in-app content structure, taxonomy, and editorial quality
• Edit SME and departmental content for consistent style, structure, and terminology
• Partner with product management and engineering on product changes and documentation standards
• Document APIs, JSON, authentication protocols, webhooks, system integrations, data flows, and SaaS interoperability
• Use documentation-as-code practices and identify automation opportunities
• Apply basic HTML, CSS, and JavaScript to format and publish content

🎯 Requirements

• 1-3 years of experience in instructional design, covering all phases of the design life cycle
• Experience developing and delivering classroom and virtual instructor-led training
• Experience with eLearning development tools such as Adobe Captivate, Camtasia, Lectora, and Articulate 360
• Proficiency with MS Word, PowerPoint, Excel, or equivalent tools
• Strong written, verbal, and interpersonal communication skills for technical and non-technical audiences
• Working knowledge of REST APIs, JSON, authentication protocols, and webhooks
• Basic working knowledge of HTML, CSS, and JavaScript
• Ability to evaluate API-based integrations and recommend technical documentation and content delivery best practices
• Understanding of system integrations, data flows, and interoperability between SaaS platforms
• Knowledge of documentation-as-code, version control, publishing workflows, and content automation
• Ability to translate technical requirements into documentation standards, implementation recommendations, and customer-facing guidance
• Ability to manage multiple priorities in a fast-paced, geographically dispersed team
• Discretion with confidential information, including pre-release product details
• Bachelor's degree in Instructional Design, Instructional Technology, Education, Distance Learning, Human Performance Technology, or a related field

🏖️ Benefits

• Work-from-anywhere environment
• Unlimited PTO
• Comprehensive benefits package
• Employee resource groups
• Casual dress code
• Prioritized employee wellness
• Diversity and inclusion initiatives
• A Voice program
• New hire support
• Career development
• Educational assistance
• Employee referral bonus
• Progressive parental leave

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