Product Director, Commercial

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📋 Description

• Lead the commercial digital portfolio and define product strategy, roadmap, and investment priorities
• Identify and prioritize high-value opportunities using client needs, business priorities, behavioral signals, operational performance, and emerging capabilities
• Translate opportunities into clear product direction, priorities, and measurable outcomes
• Make portfolio tradeoffs across client value, business impact, evidence, effort, risk, and learning potential
• Balance near-term performance, foundational capability, and longer-term innovation
• Build understanding of commercial client operations and simplify, accelerate, or improve their work with [REDACTED]
• Design for complex, high-volume environments with multiple roles, permissions, workflows, and decision points
• Reduce friction, increase self-service, improve visibility, and reduce unnecessary coordination
• Connect product decisions to adoption, retention, cost to serve, service efficiency, and client satisfaction
• Establish use of AI across discovery, analysis, synthesis, prototyping, experimentation, and product decision making
• Use AI-native tools to analyze client interactions and product behavior, surface patterns, investigate performance, and identify opportunities
• Build team fluency so AI becomes part of product managers' regular work
• Determine where emerging AI capabilities can improve the commercial experience and team workflows
• Identify AI opportunities across commercial workflows and service interactions
• Partner with agentic product leadership on conversational, agentic, predictive, and adaptive capabilities
• Ensure AI-enabled experiences have measurable value, appropriate controls, reliable data, and clear expectations
• Lead, coach, and develop product managers responsible for the commercial digital portfolio
• Set standards for product judgment, client understanding, analytical fluency, experimentation, and execution
• Create ways of working supporting continuous discovery and delivery
• Partner with Design, Engineering, Commercial leadership, Sales, Account Management, Analytics, Technology, Operations, Billing, Field, and Contact Center teams
• Align teams around opportunities, priorities, success measures, and required decisions
• Perform other duties as assigned and comply with all policies and standards

🎯 Requirements

• Bachelor's Degree or equivalent work experience Required
• 7-9 years of product management or digital product experience, including significant ownership of B2B, enterprise, or business-client digital products
• 8+ years of product management or digital product experience, including significant ownership of B2B, enterprise, or business-client digital products
• Experience leading and developing product managers
• Experience owning digital products from strategy and discovery through launch, measurement, and continuous improvement
• Experience designing for complex client environments with multiple roles, permissions, workflows, and decision rights
• Strong analytical fluency and hands-on experience using digital analytics platforms such as [REDACTED], [REDACTED], [REDACTED], [REDACTED], [REDACTED], or similar
• Demonstrated fluency using AI across product strategy, discovery, research synthesis, analysis, prototyping, experimentation, and optimization
• Experience using AI-native tools to investigate client behavior, product performance, and emerging opportunities
• Experience with adoption measurement, experimentation, workflow optimization, or digital performance improvement in a B2B environment
• Ability to connect client needs, business strategy, operational realities, and technology capabilities into clear product direction and investment priorities
• Experience working in continuous discovery and delivery environments
• Strong written and verbal communication, including engagement with senior internal stakeholders and external clients
• Preferred: experience with fleet, logistics, field service, or vehicle-related digital products
• Preferred: experience shipping AI-enabled, conversational, agentic, predictive, or automated capabilities within business workflows
• Preferred: experience with products connecting digital interactions to operational or physical service delivery
• Preferred: familiarity with APIs, integrations, billing systems, entitlements, identity, permissions, data products, and design systems
• Preferred: experience with enterprise clients where adoption spans multiple roles or operating units
• Other qualifications may be required for employment eligibility in accordance with local laws, regulations, and [REDACTED] policies

🏖️ Benefits

• Fulfilling career and encouragement to have a life
• Reasonable accommodations in accordance with ADA, ADEA, FMLA and other applicable laws and regulations

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