Product Designer, UX, Customer Journey
About this role
📋 Description
- Map and maintain journeys for CEOs and founders, client administrators, end users, and the deployment team
- Observe client rollouts and installation sessions, identify usability problems, and prioritise them for engineering
- Define and track activation, adoption, and time-to-first-value experience metrics
- Design core desktop app surfaces, including daily brief, meetings library, calendar, and chat
- Design the mobile app and admin panel
- Design onboarding from first installation through data-source connection and first useful answer
- Write specifications and prototypes for engineers and AI agents
- Review shipped work and send it back when the experience is not right
- Build the [REDACTED] design system from scratch and maintain it in the codebase
- Own in-app notifications, release notes, user guides, and trainings
- Tailor product communications for CEOs and employees
🎯 Requirements
- 7+ years in product design, including 3+ years owning the experience of a B2B SaaS product end to end
- Portfolio showing complex products made simple, including data-heavy tools, admin and permission flows, and desktop and mobile apps
- Strong UX and UI skills, including research, journey mapping, information architecture, and high-quality visual and interaction design
- Experience building a design system from scratch and getting engineers to adopt it
- Experience designing onboarding and in-product communication, with measurable results
- Hands-on daily use of AI tools such as Claude, Claude Code, or similar
- Ability to write specifications an AI agent can execute
- Product-shaping mindset in a rapidly changing product environment
- Fluent English
- Nice to have: experience designing AI-native products, including assistants, agents, chat, or generated content
- Nice to have: prototyping in React / TypeScript and working in GitHub alongside engineers
- Nice to have: experience with enterprise users, including admins, IT, security, and access settings
- Nice to have: good working knowledge of RU language
🏖️ Benefits
- Competitive base
- Performance-based bonus
- Opportunity to join the team during fast growth
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