Product Designer

Description

Who we are:

We’re a Toronto-based SaaS company with over 15 years of experience helping businesses establish, maintain, and optimize their home service programs. We specialize in enterprise-scale lead management software designed specifically for the home services industry, built to handle the complexity and volume that large operations demand.

[REDACTED] Flint, our field lead capture app, lets teams capture leads and book appointments on the spot from real-time availability, and our North American Contact Center supports clients across the United States and Canada. We’re more than a software provider - we’re an end-to-end partner to make your home service program run smarter and more efficiently.

About the role:

As [REDACTED]’s Product Designer, you are passionate about simplifying and improving user experience. You create simple, compelling, and meaningful product experiences that enable a wide variety of users to achieve their goals. You are a creative problem solver and communicator, delivering concepts from initial sketches through to testing and evaluating final implementations. You like to show your work and believe every design has a great story to tell.

Reporting to the Director of Product and working seamlessly as a part of our product and engineering teams, your empathy for users, and detailed approach to design, will assist our team in building a remarkable platform experience that centers effortless design as a cornerstone of our reputation. With thorough user research skills and an impeccable visual design sense you will champion efficient interfaces that accentuate our functionality.

What you'll be doing:

• Actively contribute at every stage of the project lifecycle, collaborating with the project team to brainstorm concepts, develop creative solutions, and design user flows while meeting deadlines.
• Own core component libraries to evolve the [REDACTED] design system, driving the design, specification, and maintenance of complex UI components, ensuring they meet the highest standards of craft and usability.
• Champion visual quality and craft, ensuring that every component—from buttons to complex data tables—is polished, accessible, and aligned with our brand identity.
• Demonstrate curiosity about user behavior and leverage quantitative and qualitative research to inform product and design decisions.
• Work closely with product stakeholders refining requirements, performing user interviews and running internal feedback sessions to find opportunities for usability improvement within the platform.
• Collaborate with developers to ensure technical feasibility, accepting input and feedback from different groups and making occasional compromises to deliver high-quality products on time.
• Prioritize UX debt by understanding complex information architecture and system mapping.
• Synthesizing requirements from many sources into elegant succinct designs.

Who you are:

• Strong communication skills; able to speak with a variety of stakeholders with confidence, adjusting message and delivery to meet the relevant audience
• Possesses a highly collaborative working style and demonstrated experience excelling in a cross-functional role
• Positively contribute to our company culture: embrace and embody our core values, promote a culture of inclusivity and belonging and celebrate wins together

Requirements

• A portfolio of high-caliber work that showcases your design process from initial research to high-fidelity, responsive design.
• Expertise in modern [REDACTED] workflows (Auto-layout, Components, Variants, Properties) which enables building libraries and components that are easy for other designers to use.
• Disciplined organizational skills in both work prioritization and approach to [REDACTED] file structure.
• Outstanding visual design skills with an eye for typography, layout, and hierarchy that demonstrates care for the details.
• Outstanding presentation and communication skills that help cross-functional teams understand the purpose behind designs.
• Demonstrated ability to identify gaps in systems and propose solutions without waiting to be asked.
• Fair grasp of how designs are implemented in code (HTML/CSS/React/Mobile) and can communicate effectively with developers about constraints and trade-offs.

Preferred Experience:

• Enterprise or B2B software background.
• Home improvement or big-box retail experience.

Benefits

Winner of Canada’s Most Admired Corporate Cultures, twice. We offer more than just the basics, take advantage of:

• An award-winning culture with a collaborative & inclusive team.
• Competitive pay and performance-based bonus:
  • Annual Base Salary: $95,000 - $105,000
  • Annual Bonus: 20%
• Committed to flexible work arrangements, offering hybrid workplace options.
• Comprehensive medical, dental and vision coverage + Lifestyle Account.
• RRSP Matching and Parental Leave Top UP Program.
• In office massage, meditation & workout sessions.
• Virtual events such as Lunch & Learns, company parties, fun team activities and charity initiatives.
• Career learning and development programs.

Next Steps:

If what you just read excites you, we’d like to hear from you! Please submit your application and we’ll contact you if you are selected to move forward in the process.

[REDACTED] is an equal opportunity employer. We celebrate diverse backgrounds and perspectives because we know they make our team stronger and our product better. We hire based on talent, potential, and culture add - no matter your background, identity, or life experience, you are welcome here.

We may use AI to support our hiring process. While these tools assist our team, applications are ultimately reviewed and assessed by our recruiters. If you require accommodation at any stage of the recruitment process, please let our People Success team know. Please note that this posting is for an existing vacancy, and all employment offers are contingent upon a successful background and credit check, among other verifications.