Product Designer

Who We Are

At [REDACTED], we help people move forward by reimagining how money works for those who need it most. With more than 40 years of experience, we’re the team behind [REDACTED]—Canada’s largest non-bank branch network—and a leader in financial solutions for underserved communities.

From short-term loans to money transfers and prepaid cards, we power the products, technology, and operations that connect millions of customers each year to the money they need, when they need it.

At [REDACTED], we work together across teams and functions to create something bigger than ourselves: solutions that remove barriers and give people access to money they might not get anywhere else. Whether you’re solving problems, building systems, or shaping strategy, your work fuels real support for real people.

We’ve Got You Covered

• Compensation Philosophy – Competitive pay aligned with experience and market standards
• Discretionary Annual Bonus – Rewarding both individual and company performance
• Comprehensive Benefits – Health and dental coverage with premiums fully paid, plus access to an Employee Assistance Program
• Retirement Plans – Helping you plan and save for the future
• Hybrid Work Environment – Flexibility to balance remote and in-office collaboration; enjoy our corporate HQ spaces designed for teamwork and creativity
• Perks and Rewards – Tuition reimbursement, professional development support, discounts through [REDACTED], and recognition programs that celebrate your impact

The Job: Product Designer

As a Product Designer, you will design and optimize user journeys that improve conversion and accessibility across [REDACTED]’s web and mobile acquisition experiences.

How You’ll Make an Impact:

• Conduct user research, map user journeys, and identify friction in sign-up, application flows and account management.
• Design responsive UI flows for mobile and desktop web, with an emphasis on usability and accessibility.
• Spend time developing automation functionalities within the design process for the team, utilizing AI tools. Could be related to research flows, [REDACTED] builds, [REDACTED] tasks management.
• Use and contribute to the design system ([REDACTED]) to ensure consistent, scalable solutions.
• Present work, document design rationale, and support handoff to development teams.

What You Bring:

• Proficient in [REDACTED], [REDACTED], and [REDACTED].
• Familiarity with [REDACTED] (or equivalent) for funnel analysis.
• Experience using design system tools ([REDACTED], Storybook, or equivalent).
• Working knowledge of accessibility standards (e.g. WCAG 2.1, AODA).
• Basic prototyping and user testing tools.

Education + Experience

• Bachelor's degree in Design, Human-Computer Interaction, or a related field. Postgraduate coursework or certification in UX, Service Design, or Interaction Design preferred.
• UX Certification (e.g. [REDACTED] UX Certified, [REDACTED] CUA), accessibility training (e.g. WCAG, AODA) is preferred.
• 3–5 years designing responsive digital experiences in web or mobile
• Experience designing multi-step forms, verification flows, or application funnels
• Familiarity working in agile product environments
• Experience in financial services, fintech, or conversion-focused products
• Working with or contributing to design systems

Ready to apply your Product Design expertise to make a real impact? Join us and help shape the future of [REDACTED]. Apply today and let’s build the future of [REDACTED], together.

Committed to Equal Opportunity:

[REDACTED] is committed to accommodating applicants up to the point of undue hardship during the recruitment, assessment and selection process. If you are selected for an interview, please notify [REDACTED] if you require accommodation in respect of the materials or procedures used at any time during this process. If you require accommodation, [REDACTED] will work with you to determine how to meet your needs.

Please note: The salary range for this position is between CAD $ 90,000 - $110, 000

About [REDACTED] – Our Commitment to Responsible Innovation

At [REDACTED], we are committed to building innovative solutions grounded in ethical, transparent, and responsible use of data and technology. Aligned with the principles outlined in Canada’s Artificial Intelligence and Data Act (AIDA), we take a proactive approach to ensuring that any AI or data-driven systems we use are safe, fair, and accountable.

This posting is for a current position within our organization, offering the opportunity to contribute to meaningful, responsible innovation that supports our employees, clients, and communities.

We prioritize strong data governance, clear communication around how systems work, and safeguards that reduce risks and protect individuals. Our focus is on developing tools and processes that promote equity, reliability, and trust, supported by ongoing monitoring and continuous improvement.

Joining [REDACTED] means contributing to a future-focused organization that values both innovation and integrity, where your work helps shape solutions that responsibly support our employees, clients, and communities.