Product Designer

[REDACTED] delivers a new era of AI-native banking. [REDACTED] provides banks with a fully-managed software and AI operational platform, which brings together customer experience, product, data, operations, compliance and infrastructure in a single platform.

[REDACTED]'s AI-native platform eliminates the need for expensive infrastructure, and replaces manual operational and compliance processes with AI at scale. By removing the operational complexity of banking, [REDACTED] enables our client banks to focus on their customers and the business of banking.

The Role

As a Product Designer at [REDACTED] you will have the opportunity to understand the needs of our customers, and design, build and test strategic solutions that will add maximum impact to our customers. You will work closely with a cross-functional team across Product, Engineering, Client Success, and more to drive outcomes.

You'll take ownership of problems end-to-end, from shaping early thinking through to shipped experiences, using a mix of customer insight, product thinking, and emerging tools (including AI) to move faster and make better decisions.

You will test and validate working hypotheses with users through usability testing of wireframes, clickable prototypes and published products, and participate in design critique.

What You'll Do

• You're an experienced designer, accustomed to user-centric design methods and best practices
• Strong problem definition and articulation – challenging assumptions and 'pre-set' thinking around solutions, agreeing the purpose, principles and vision
• You're a natural when it comes to collaborating with cross functional teams to ensure proposed solutions balance user needs, business strategy and technical constraints
• Use AI tools to support exploration, iteration, and synthesis of research and ideas
• Write clear, effective UI copy as part of your design process
• Proven experience in creating effective handover materials which clearly communicate how the design should look and behave throughout interaction flows and journeys

Who You Are

• Have a process that is driven by user needs and have a strong service design approach to solving complex business problems
• Know how to balance framing high-level UX strategy while executing at low levels of detail
• Have a high bar for quality and craft in visual and interaction design
• Comfortable thinking through holistic experiences across multiple surfaces and touch points
• Proactively collaborate with Design and other cross-functional peers
• Demonstrate autonomy and resilience on a fast-paced team
• Comfortable using AI to enhance your workflow and thinking, while maintaining strong design judgement
• Ideally, you'll have relevant product design experience (SaaS or FinTech)

Application Process

If this sounds like the kind of opportunity you've been looking for, select the 'Apply Now' button below to submit your cover letter and resume. Use your cover letter to introduce us to you; we want to know who you are, what you've worked on and why you think you'd be a great addition to the [REDACTED] team.

Inclusion

To build technology and products that are used and loved by people and solve real-world problems, we need to build a team with many different perspectives and experiences. We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us. We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible.