Product Designer

To be considered for this role: Please apply directly on the [REDACTED] website.

[REDACTED]

About the role

This is a product design role, sitting specifically at the intersection of product design and learning experience design. You will work as part of a product team to take [REDACTED]'s existing and new training and learning products (both in-person and online trainer-led, and asynchronous e-learning) and shape their future: their structure, sequencing, delivery format, and visual finish. This role is critical in envisioning the future of products in this space, working out how they should be structured and what format they should take, while holding both the systems-change purpose of these products and the impact on the learners, systems, and leaders who use them. Our double bottom line means our development process must keep in view both the learner who is the user, and the family which is the beneficiary — the design quality is what connects them. In practice, that means design research in this role reaches beyond practitioners: it includes direct, ethical engagement with survivors and with communities disproportionately affected by the systems we work in, as a core and expected part of the job.

Key responsibilities

• Project-specific, end-to-end design within [REDACTED]'s product portfolio, working in a collaborative way with the rest of the product team — your work will touch every aspect of the process, from structural logic, through research, to visual and interaction finish — on products of every kind: courses, credentials, guides, e-learning modules, tools, and more
• Reshape existing content for purpose by working from your direction, collaborating with subject matter experts, and judging whether the result serves the learner
• Bring together user research and make recommendations on how products could be structured and sequenced, and how they should function and feel to use
• Lead exploratory and synthesis sessions with those who are less confident in the design process
• Make recommendations on when content may better serve the learner as a video, an interactive element, a printed handout, or a digital companion guide
• Establish a consistent visual and design language across the portfolio, in line with the emerging design principles and practices of the product team
• Conduct design methods as normal practice — user research, journey mapping, prototyping, including direct, ethical engagement with survivors, practitioners, and cultural experts
• Use AI as a genuine part of your design practice: drafting and iterating on design briefs and content options, structuring research findings, gathering and analysing input from learners, product users, and cultural experts
• Report to the Senior Product Manager on product briefs, design direction, design work, and prioritisation
• Collaborate across timezones and global cultures with people who hold deep expertise you don't share

About you

• Approximately 3–5 years of relevant professional experience in product design, service design, UX design, learning experience design or a closely related field
• End-to-end product/service design experience — you have led design on a product/service from problem framing through to a finished, polished output
• Instructional design or learning experience design capability (formal or informal) — you understand how to structure and sequence learning content for adult learners, alongside broader product and UX thinking
• Experience designing for/alongside social services, community services, health, housing, or a similarly complex human-services sector — as a practitioner, service designer, consultant, or learning experience designer
• An instinct for double-lens design: you understand that the learner using our products is often a professional, but the beneficiary is the family and survivor whose safety depends on how well that professional is equipped
• Comfort designing around existing content rather than authoring it — you can take material that already exists, work out its best structure, format, and delivery, and make recommendations for condensing or adjusting it
• Judgement on modality — you know when a new format (digital, interactive, video) genuinely improves a learning experience, and when it's better left alone for an audience that isn't tech-forward
• Confident, frequent direction of AI tools in your own design practice, paired with honest, critical review of what they produce
• A habit of reflecting on and improving your own process — you treat how you work with design practices, AI, and collaborators generally as something you refine over time
• Comfortable moving between the strategic design question (what should this product be?) and the fine detail (how should this screen or page behave?) in the same week

About us

[REDACTED] is a global social impact organisation specialising in domestic abuse–informed systems change. For more than 20 years we have worked with child welfare systems, courts, health services, and practitioner communities to shift how professionals understand and respond to domestic abuse — keeping children safe by keeping them with the non-abusive parent wherever possible. Our [REDACTED]™ Model is supported by research and has been adopted by organisations including the Federal Circuit and Family Court of Australia, the New York State child protection agency, and the Scottish national government; its effectiveness for First Nations and other historically marginalised communities has been consistently affirmed by research and community feedback. We are now transitioning from a training organisation to a systems-change organisation — integrating evidence, technology, and partnerships to embed the Model across agencies and sectors. Our work is carried through training curricula, online learning, assessment tools, credentials, and consulting. We are now building a formal product management function for the first time, and this role sits inside that developing team — a new position that will play a key part in shaping what the function becomes.