Product Designer

[REDACTED] — the agentic support platform purpose-built for B2B.

[REDACTED] is the only agentic support platform, purpose-built for B2B companies. For leaders scaling AI-native support teams, [REDACTED] lets humans and agents collaborate on customer work – investigating, resolving, and acting on every signal across every channel that matters.

Unlike platforms built before the AI era, [REDACTED] enriches every interaction with deep account-level context, automates the low impact customer work, and surfaces answers before your team even has to ask. The result: faster responses, happier customers, and a system that continuously improves itself.

We're backed by [REDACTED], [REDACTED], [REDACTED], and [REDACTED]. More than 1,500 companies including [REDACTED], [REDACTED] (makers of Devin), [REDACTED], and [REDACTED] run their support and customer success workflows on [REDACTED]. We're also featured on the Enterprise Tech 30 List.

What you'll do

• Within your first 7 days, hand off designs to engineering
• Dig into and understand customer problems/feedback
• Collaborate with product and engineering throughout a project (no waterfall here)
• Navigate both the problem and solution space with cofounders, our PM's, and your peers
• Communicate differing opinions and make/facilitate constructive decisions
• Think through the broad user flows for new features
• Generate high fidelity mocks and think through UI/UX
• Build up the design system alongside [REDACTED], [REDACTED], [REDACTED] and [REDACTED] and engineering partners
• Validate design choices with analytics

Requirements

• 3+ years of experience
• Located in (or will relocate to) San Francisco and excited about working in-person
• Very organized, hard working, and fast
• An interest in tinkering with the product and suggesting improvements

Our perks

• 🏥 Fully covered medical, dental, and vision insurance for employees
• 🏦 401(k) retirement plan
• 🚆 Commuter benefits
• 🌱 Parental leave
• 🏝️ 14 company holidays + unlimited PTO
• 🗺️ Annual offsite
• 🍽 Lunch, dinner, and snacks at the office
• 🏋️ Fitness stipend

More about [REDACTED]

• Funding: Series B led by [REDACTED] and [REDACTED] ($51M total raised)
• Founders: [REDACTED], [REDACTED], and [REDACTED]
• Team: Currently 90 and growing!

Additional Job details

The base salary range for this position is $170k - $250k annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work at [REDACTED]. This role is eligible for stock options, as well as a comprehensive benefits package.