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Product Designer
About this role
[REDACTED] โ the agentic support platform purpose-built for B2B.
[REDACTED] is the only agentic support platform, purpose-built for B2B companies. For leaders scaling AI-native support teams, [REDACTED] lets humans and agents collaborate on customer work โ investigating, resolving, and acting on every signal across every channel that matters.
Unlike platforms built before the AI era, [REDACTED] enriches every interaction with deep account-level context, automates the low impact customer work, and surfaces answers before your team even has to ask. The result: faster responses, happier customers, and a system that continuously improves itself.
We're backed by [REDACTED], [REDACTED], [REDACTED], and [REDACTED]. More than 1,500 companies including [REDACTED], [REDACTED] (makers of Devin), [REDACTED], and [REDACTED] run their support and customer success workflows on [REDACTED]. We're also featured on the Enterprise Tech 30 List.
What you'll do
- Within your first 7 days, hand off designs to engineering
- Dig into and understand customer problems/feedback
- Collaborate with product and engineering throughout a project (no waterfall here)
- Navigate both the problem and solution space with cofounders, our PM's, and your peers
- Communicate differing opinions and make/facilitate constructive decisions
- Think through the broad user flows for new features
- Generate high fidelity mocks and think through UI/UX
- Build up the design system alongside [REDACTED], [REDACTED], [REDACTED] and [REDACTED] and engineering partners
- Validate design choices with analytics
Requirements
- 3+ years of experience
- Located in (or will relocate to) San Francisco and excited about working in-person
- Very organized, hard working, and fast
- An interest in tinkering with the product and suggesting improvements
Our perks
- ๐ฅ Fully covered medical, dental, and vision insurance for employees
- ๐ฆ 401(k) retirement plan
- ๐ Commuter benefits
- ๐ฑ Parental leave
- ๐๏ธ 14 company holidays + unlimited PTO
- ๐บ๏ธ Annual offsite
- ๐ฝ Lunch, dinner, and snacks at the office
- ๐๏ธ Fitness stipend
More about [REDACTED]
- Funding: Series B led by [REDACTED] and [REDACTED] ($51M total raised)
- Founders: [REDACTED], [REDACTED], and [REDACTED]
- Team: Currently 90 and growing!
Additional Job details
The base salary range for this position is $170k - $250k annually.
Compensation may vary outside of this range depending on a number of factors, including a candidateโs qualifications, skills, competencies and experience. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work at [REDACTED]. This role is eligible for stock options, as well as a comprehensive benefits package.
Salary Range
170,000 - 250,000 USD annuallyBenefits & Perks
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