Product Designer (Maternity Cover)

We are hiring a Product Designer to cover maternity leave in our Product team, for approximately 10 months from November 2026, reporting to our Director of Product. There is potential for the role to become permanent

This is not a role where you are handed a finished spec and asked to make it look good. You will dig into how a feature should work before you design it: talking to customers and our Customer Success team, working through the rules and edge cases, and making the trade-offs with Engineering. Then you will design it, and make sure what is released matches what you designed

Our customers depend on us during their busiest seasons, so getting the detail right matters in a very tangible way. You will be working across the whole of the [REDACTED] product, from the provider dashboard to the customer booking flow

Design

• Design new features and improvements across the [REDACTED] platform, from early flows and wireframes through to polished designs ready for development
• Maintain and extend our [REDACTED] design system so the product stays consistent
• Design for busy operators who need things to just work, often on a phone at the gate on their busiest day

Product thinking and scoping

• Get to the root of the problem before jumping to a solution, using customer conversations, support tickets, data and input from Customer Success and Sales
• Work out how features should behave end to end, including rules, edge cases, permissions and dependencies on existing functionality
• Challenge requirements and propose simpler or stronger alternatives
• Help shape scope and priorities with the Director of Product, including what to cut for a first release
• Write clear [REDACTED] tickets and acceptance criteria with the product and engineering team

Research and validation

• Run user research and testing sessions with providers, including our [REDACTED] Research Group of volunteer customers
• Use feedback and usage to iterate on what has been released

Delivery and quality

• Work closely with Engineering during development to keep designs technically feasible and answer questions quickly
• Review features before release to make sure the look, feel and behaviour are right, alongside our QA team
• Create walkthroughs (e.g. [REDACTED] videos) so Customer Success and Sales understand new features before they launch

What success looks like:

By the end of the cover period, the successful candidate will:

• Have independently scoped and designed features from problem through to release, with Engineering confident building from their work
• Have kept the design system and product experience consistent while our Director of Design is on leave
• Have built strong working relationships with Product, Engineering and Customer Success
• Have left clear documentation and designs so the handover back is smooth

Contract: Fixed term, approximately 10 months starting November 2026, with potential to become permanent