Product Designer

Madrid, ES
Posted 1 day ago

About this role

Are you looking for a new challenge?

Fancy helping us shape the future of motor insurance?

[REDACTED] could be the place for you.

Since 2015, we’ve been using our love of data and tech to rethink motor insurance and bring drivers a great experience at a great price. Our story began in Italy, where we’ve quickly become the number one online motor insurance provider. In fact, we’re trusted by over 5 million drivers. And now we’re expanding to help millions more drivers in the UK and Spain.

To help fuel that growth, we need a Product Designer to join our Claims team.

Customer Support and Conversion teams, where design, service thinking, and continuous improvement come together to empower our Support teams in Italy, Spain, and the UK and deliver outstanding help to our customers.

Excited to make an impact? Here are the details.

What you’ll do

  • Analyze user needs through interviews, workshops, and shadowing sessions with both internal teams and end customers
  • Map workflows and pain points, identifying inefficiencies and opportunities across processes like policy management, support interactions, and underwriting flows
  • Design clear and intuitive interfaces that simplify complex tasks such as reviewing documentation, managing customer cases, or supporting operational decisions
  • Create wireframes, interactive prototypes, and mockups to test and validate solutions early with real users
  • Ensure accessibility and usability, following UX best practices and internal guidelines
  • Translate usage data and metrics (e.g., error rates, completion times, frequency of use) into actionable design decisions

What we’re looking for

  • Portfolio: A portfolio that demonstrates deep expertise in UX/UI designs, design thinking, creation of user flows with variable…

Recommended Skills for this Position

Wireframing
Prototyping
User Research
Usability Testing
Accessibility Design
Design Thinking
Interaction Design
Data-Driven Design
Design Metrics and KPIs
Qualitative Research Methods
Service Design
Iterative Design

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