Product Designer - Interaction Design & UX Research

• Full-time permanent
• Hybrid work
• Location: Carlton

[REDACTED] is a B2B SaaS platform for work-integrated learning and clinical placements. Our software helps students complete their degrees and enter the workforce with real-world experience. We serve education and healthcare organisations across ANZ, UK/EU, North America and the Middle East. The easier we make our users' work, the greater our impact on health, education, engineering and other industries, improving the employability of students everywhere.

Product teams work in squads that pair product and design with engineering. Each squad is empowered to act fast. Squads fix issues quickly and build new features from market feedback in parallel. Every squad uses AI tools, and we share AI wins across squads.

[REDACTED] values people who deliver outcomes over activity, bring real expertise, stay calm and focused, communicate straight up, step up to do more, ask for and give help, and just get on with it.

About the role

This role leans into interaction design, user flows and research, across both brand-new problems and existing products. You take messy, unclear problems, work them back to first principles, and see them through to a design that has been validated and holds together.

What you will do

• Partner with the Product team to bring design and product direction together, and land decisions the company can stand behind.
• Lead interaction design and user flows. This is the detailed, screen-by-screen work that keeps a design honest to what the user is doing.
• Take on brand new problems and journeys. Understand what the user actually needs, strip it back to first principles, and find approaches nobody has tried.
• Refine and iterate on an existing product or feature, minimise friction & make it easy to learn.
• Plan and run research, interviews and user tests, recruiting participants through our account managers and customer success, and adapting your approach to the stage, the customer and the region.
• Catch the awkward things early: permissions, linked accounts, approvals, edge cases. Then design them away.
• Product team members often build their own prototypes with Claude. You'll run design reviews on them, with a focus on flow, usability and edge cases, put them in front of users when they need validating, and take approved ones the rest of the way.
• Give developers design requirements they can build from without guessing and stay close through build so what ships matches what was designed.
• Contribute to and extend the design system and style guide and keep the experience consistent as it grows.
• Use Claude and Claude Code day-to-day, including vibe coding small tools that save the team time.
• Design with accessibility (WCAG) in mind from the outset, and champion it across the team, not as a bolt-on.

What we are looking for

• You have designed for B2B SaaS. Non-negotiable.
• Strong on research and UX, with solid interaction design and a feel for user flows.
• Experience with both quantitative and qualitative research methods, and a good sense of which to use when.
• Journey mapping, micro-interactions and copy.
• Experience working within a design system and contributing back to it.
• You take complex problems and make them simple: solutions and workflows that cut friction and complexity for the user.
• You're comfortable giving clear, constructive feedback to people who aren't designers, including on prototypes they've built themselves.
• You can flex your approach across different regions and customers, and work well with client-facing teams to get in front of the right users.
• You weigh what the user wants against what the business needs. You put the user first, you’re comfortable in Agile and Lean, and you validate assumptions instead of trusting them.
• You push for decisions backed by data and evidence and expect the same from your colleagues.
• You are comfortable with accessibility and WCAG.

About you

• You care about the craft and keep up with where it is heading.
• You have opinions and you will argue them, but you know when to let one go.
• You look for ways to scale yourself: sharpening your own skills, and building small tools and shortcuts, vibe-coded or otherwise, that make work easier for you and the team.