Product Designer – CX/UX Project Lead

remote, CH
Posted 3 weeks ago

About this role

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πŸ“‹ Description

β€’ Lead an onboarding and KYC transformation project for a bank in Switzerland β€’ Create holistic, engaging digital experiences that meet both internal and external user needs β€’ Research and understand user needs, desires, and behaviours using a range of research methods β€’ Organise the information and functionality architecture of the product logically and intuitively β€’ Collaborate with team members to ensure integration between user experience and visual design β€’ Conduct usability tests and interface evaluations, collecting user feedback and making iterative adjustments to improve the experience β€’ Align design decisions with business goals and objectives

🎯 Requirements

β€’ Ideally has financial services experience β€’ Extensive experience facilitating and delivering workshops with clients, both in-person and remotely β€’ Good applied knowledge of the JTBD framework β€’ UX skillset aligned to customer journey/service mapping β€’ Good understanding of the Jobs to be Done (JTBD) framework and its pragmatic application to a client project β€’ Experience conducting usability tests and interface evaluations β€’ Ability to develop wireframes, prototypes, and interactive mockups

πŸ–οΈ Benefits

β€’ Competitive Salary β€’ Generous paid vacation days β€’ Generous sick time β€’ 100% paid health & dental benefits starting day one β€’ Annual profit-sharing distribution β€’ Paid parental leave β€’ Dedicated career advisor β€’ And so much more…

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Benefits & Perks

Health insurance
Dental insurance
Paid parental leave
Annual bonus
Unlimited PTO

Recommended Skills for this Position

Journey Mapping
CX (Customer Experience) Mapping
Onboarding Experience Design
Workshop Facilitation
Usability Testing
User Research
Wireframing
Prototyping
Information Architecture
User-Centered Design
Service Design
Stakeholder Communication and Influence
Remote and In-Person UX Work
Human-Centered Design
Qualitative Research Methods

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