Product Designer (Contract)

Join our mission to provide governments with exceptional experiences so they can do the same for their communities!

What do we do?💥

We empower governments to deliver exceptional citizen experiences.

Check out our ‘About Us’page for a deep dive into our product and what makes us exceptional.

How will you help us make an impact? 👩‍💻👨‍💻

[REDACTED] is seeking a skilled Product Designer to join our design team on a full-time contract basis through the end of 2026. This is a hands-on role for a designer who is energized by complexity, comfortable designing in a world where the design function is an integral part of an AI-native product development team. This isn’t a traditional design role as you’ll work directly inside an agentic build system using Claude and Figma in a hybrid workflow to craft designs. You’ll partner with our existing Senior Product Designer on the full design surface from UX research through to delivery, and you’ll be expected to shape how AI-native design works at [REDACTED].

This is a collaborative, fast-moving team where design operates as a valued partner to product and engineering. The work is meaningful, the canvas is wide, and the problems are genuinely hard. The successful candidate is passionate about creating experiences that make government work better for the people who run it and the citizens they serve.

As a Product Designer at [REDACTED], you’ll get to :

End-to-End Design Execution

• Own the full design arc from user flows through wireframes, high-fidelity screens, and interactive prototypes.
• Design experiences where AI is a natural part of the workflow translating complex capabilities into clear, trustworthy interactions.
• Use a Figma + Claude Design hybrid workflow to generate and iterate on screens that produce production-ready UX/UI, build clickable HTML prototypes for demos and validation
• Design for local municipal government staff and public applicant personas across complex, multi-role workflows.
• Ensure every touchpoint is accessible, consistent, and built for real-world use.
• Stay current on emerging design patterns particularly as AI changes how users interact with software and apply them with intentionality, not novelty.

Discovery & Research

• Lead and participate in user research, such as interviews, usability testing, and synthesis leveraging AI-assisted tools to accelerate insight generation where appropriate.
• Develop deep empathy for the problems local government staff face and translate that into design decisions grounded in evidence.
• Partner with Product to validate concepts early and often, reducing delivery risk.

Design System & Component Contribution

• Contribute to and extend a shared design system, maintaining consistency across a growing product surface area.
• Collaborate with engineering to ensure components are buildable and design intent is preserved through implementation.

Cross-Functional Collaboration

• Work closely with Product, Engineering, and GTM teams to move work from idea to shipped.
• Present work clearly and confidently to both technical and non-technical audiences, including senior leadership.

What do you bring to the team? 🧠

• 4+ years of product design experience, with a portfolio demonstrating strong UX thinking and high-quality visual execution.
• Comfort designing products where AI is part of the experience, thinking about how AI changes user expectations and design for it accordingly
• Hands-on experience with Claude or similar LLMs as a design partner
• Proficiency in Figma & Claude Design, including component libraries and prototyping.
• Strong end-to-end design skills: IA, flows, wireframes, and high-fidelity UI across web applications.
• Experience leading or contributing to user research and usability testing.
• Clear, confident communicator who can articulate design decisions and take feedback constructively.
• Self-directed, accountable, and you are comfortable driving your own work forward in a fast-paced, ambiguous environment.
• Comfortable working in a remote-first environment

Bonus Points 🎉

• Experience designing enterprise or government-facing SaaS products.
• Exposure to design for complex, multi-persona, or workflow-heavy applications (e.g., case management, permitting, licensing).
• Familiarity with accessibility standards (WCAG 2.1+) and inclusive design practices.
• Familiarity with agentic development frameworks

What’s in it for you?🫵

This is a contract role running through December 31, 2026, with the possibility of extension. We’re looking for someone who can hit the ground running and make a meaningful contribution from day one over the course of 4-6 months. We're working with a budget of $70-100/hour based on the candidate’s skills, experience, and qualifications.

Things to Note 📝

• Background checks - Because our customers trust us with sensitive information, we require all successful candidates to undergo comprehensive background checks before joining our team. We focus strictly on global sanctions and criminal offences that are directly relevant to employment at [REDACTED], and follow all applicable privacy and human rights legislation.
• Travel- Although we operate as a remote company, all roles are expected to participate in occasional travel for in-person company-wide or departmental meetings, typically 1-2 times per year. Additional travel requirements specific to the role, if any, will be outlined in the job description.

We're committed to building an inclusive culture where our team members take ownership over projects, tasks, and outcomes; bring a growth mindset to drive continuous learning and self-development; have the ability to communicate courageously in a direct but respectful way; and are customer-focused by keeping the customer at the heart of decision-making. It’s the diversity of our team that helps us make better decisions, by leveraging the diversity in thought & experience across to create impactful solutions as we explore new paths & challenges as we grow. We’re working to create a workplace and team that is as diverse as the communities we serve. We welcome and encourage candidates of all backgrounds to apply.

Questions? We are here to help

If you require accommodations in completing an application, interviewing, completing any pre-employment testing, or otherwise participating in our hiring process for any reason, please direct your questions to and we’ll be happy to support you.

Originally posted on [REDACTED]