Product Designer

About [REDACTED]

[REDACTED] is an education technology company helping institutions, students, and employers make sense of international education. Our platform powers AI transcript extraction, job search, and evaluation of academic credentials.

Job Summary

We’re looking for a UX / Product Designer who can own user experience end-to-end across our SaaS platform and new products. This is a hands-on role combining UX research, interaction design, and UI design. You’ll work closely with product, engineering, sales, and customer service to design intuitive, efficient workflows for institutional users, students, and employers.

You should be comfortable working from ambiguity to clarity, and from rough sketches to production-ready designs.

Responsibilities

• Own key product flows across our SaaS platform and new products from discovery to delivery.
• Conduct lightweight user research (interviews, usability testing, feedback sessions) with institutional users and internal stakeholders.
• Turn requirements and problems into wireframes, user flows, and interactive prototypes.
• Design clean, consistent UI that fits within (and helps evolve) [REDACTED]’s design system.
• Collaborate daily with developers to ensure designs are feasible and implemented correctly.
• Partner with sales and customer success to understand how customers actually use the product and where they get stuck.
• Help define and maintain a design system (components, patterns, documentation).
• Use data (quantitative and qualitative) to iterate on existing features and improve usability and adoption.
• Contribute to product discovery: shaping problem definitions, pushing back on unclear requirements, and suggesting better solutions.

Experience

• 3–6+ years of experience as a UX, Product, or Interaction Designer working on web applications or SaaS products.
• Strong portfolio showing: complex workflows or B2B / SaaS products; clear problem statements, your design process, and the impact of your work
• Ability to take a vague problem and break it into clear user flows and interaction patterns.
• Comfortable with Figma (or similar tools) for wireframes, prototypes, and design systems.
• Strong communication skills: you can explain your decisions to non-designers and take feedback without drama.
• Experience working closely with developers and shipping real features, not just concepts.

Experience

• Experience designing for B2B or institutional products (education, CRM, or similar).
• Experience with multi-sided products (e.g., admin + end user, or employer + candidate).
• Familiarity with analytics tools (e.g., event tracking, funnels, heatmaps) and using data to inform design decisions.
• Some comfort with basic visual/brand design so you can collaborate on marketing pages and collateral when needed.

What We Offer

• Opportunity to shape the UX of products used by universities, schools, and organizations worldwide.
• Direct access to the CEO and leadership team; fast decision-making and minimal bureaucracy.
• Competitive compensation and benefits.
• Flexible work environment: hybrid in Chicago or remote within the US.
• A role where your work is highly visible and tied to real product outcomes, not endless internal decks.