Product Designer

At [REDACTED], we are committed to empowering the hardworking service professionals who keep our world safe, clean, and beautiful. Through our powerful suite of software solutions, we give these business owners the tools they need to run their businesses more efficiently, increase profitability, and deliver exceptional service.

We are seeking a Product Designer to craft intuitive and efficient product experiences. You will partner with product and engineering teams to deliver high-quality design solutions for well-defined problems, creating and validating designs while considering the secondary consequences of your decisions. You will be part of our collaborative, diverse team who value winning as a team and innovating to change the industry.

This role is perfect for an experienced product designer who thrives on solving complex problems for non-technical users, has a passion for creating products that feel effortless to use, and wants to make a meaningful impact on the lives of hardworking service professionals across the country.

WHAT YOU'LL DO:

Product Design Excellence

• Transform customer and business objectives into compelling products that have purpose, simplicity, and are feasible to build
• Develop multiple solutions for defined challenges across our product suite. You will manage the design process from concept to delivery, ensuring your work is aligned with business goals and maintains a high bar for quality
• Manage the design process for your projects from discovery and concept ideation through flows, wireframes to full-fidelity prototype designs
• Ensure all designs prioritize the needs of non-technical users, focusing on simplicity, speed, and trust

Collaboration & Communication

• Partner with leadership and product marketing stakeholders to ensure design concepts meet our customers' needs and deliver desired results
• Collaborate closely with business stakeholders, product managers, engineers, and other designers in a triad model
• Clearly present your design process, inspiration, and decisions to stakeholders, explaining the “why” behind your work
• Use storytelling techniques to communicate complex design rationale and build alignment across teams
• Share your work in design reviews to explain your decisions, triage feedback, and use it to iterate on your solutions

Design System & Consistency

• Champion cohesion, consistency, and accessibility by delivering designs that promote our organization's experience strategy and design system usage
• Apply design system standards consistently while contributing to its evolution based on user needs.
• Connect multiple screens into cohesive flows and contribute minor updates to the evolution of the design system based on user needs.
• Across all work apply Jobs-to-be-Done methodology and user-centered design principles, conducting customer interviews and usability tests and translating findings into design iterations.
• Demonstrate a solid understanding of customer needs, core workflows, and key business goals, using this context to make informed design decisions with minimal guidance

Mentorship & Growth

• Continuously learn new design skills to improve overall design delivery, while building depth in one or two core areas
• Coach team-level peers through their design decisions and share learnings with your immediate peers and the team
• Nurture [REDACTED]'s culture and principles within your team and the broader design practice
• Participate in design critiques, in both presenting and providing constructive feedback that elevates team output
• Stay current with design trends, tools, and methodologies, particularly those relevant to AI-powered products

WHAT YOU'LL BRING:

• 4 or more years of experience as a user experience/product designer, interaction designer, information architect, or similar role
• Proven experience successfully delivering product design initiatives that improved user outcomes or business metrics
• Strong portfolio demonstrating high-quality digital products that delivered results and showcase the depth of your design skills
• Proven experience clearly communicating design decisions and their impact on the customer
• Solid capacity to communicate and present complex problems clearly to diverse audiences
• Deep understanding of user-centered design processes and human-computer interaction principles
• Demonstrated ability to evaluate the customer and business impact of your design decisions
• Proficiency in modern design tools ([REDACTED] preferred) and design thinking methodologies
• Proven ability to evaluate the customer and business impact of design decisions using both qualitative and quantitative research methods
• Bachelor's degree in Design, HCI, or related field, or equivalent professional experience in the design field
• Demonstrated commitment to continuous learning and staying current with design trends and best practices

WHAT WOULD ALSO BE AWESOME:

• Experience designing complex workflows for enterprise or SaaS products, particularly in B2B environments
• Background in designing for service industry workflows or field service management
• Experience with enterprise product design or financial services product design
• Previous work on AI-powered features or data-driven product experiences
• Experience working on complex problems at a systems/service level
• Knowledge of Jobs-to-be-Done methodology and service design principles
• Understanding of accessibility standards and inclusive design practices
• Experience with design systems and component-based design approaches
• Experience mentoring junior designers or leading design initiatives
• Background working in cross-functional product teams using agile methodologies
• Experience presenting to and influencing senior stakeholders and executives

WHAT YOU SHOULD KNOW ABOUT US:

• We are laid back but buttoned up. We offer a casual work environment and remote work flexibility and have a passion for developing creative, innovative best in class solutions that directly contribute to the success of our customers
• We care deeply and deliver service and solutions that make a real difference in the lives of our clients and their businesses
• We openly accept others as they are and build strong partnerships based on trust
• Teamwork and collaboration is key to help our colleagues and customers solve their challenges
• Our team is energetic, fun, naturally inquisitive and eager to make an impact, we invite you to join us!

LOVE WHAT YOU DO, NO MATTER WHERE YOU DO IT:

• Join our Remote-First Global Work Community: [REDACTED] provides an innovative and dynamic remote-first Global Work Community that encourages growth, creativity, and collaboration. No matter what stage of your career or where you live, [REDACTED] is your place to be part of a global company with a startup feel, where your ideas matter and your growth is a priority.

A GLOBAL COMPANY WITH A LOCAL PRESENCE:

• We know that there are benefits of being in the office and working from home. [REDACTED] promotes a healthy work/life balance and provides employees with the flexibility of collaborating in the office or the option to work virtually if desired. Our teams are well versed at working collaboratively in a fully virtual environment.
• Our HQ is based at our state of the art home office in the historic Bell Works complex located in Holmdel Township, New Jersey. We keep our offices available to all to use when working remotely isn’t feasible, or to help with cross training, team building and/or brainstorming.
• We have employees in over 30 states, 7 countries and many regional offices - each with their own set of perks and opportunities to give back to the local community.
• Whether you work remotely or take advantage of one of our offices, you’ll find a community of [REDACTED] that value diversity, and care deeply about our products, clients, our communities and each other.

RELAX, WE'VE GOT YOU COVERED:

• Employees can expect a robust benefits package, including 25 days holiday plus an additional 5 days of flexible time off

AND BEYOND...

• Comprehensive financial protection - critical illness cover, income protection, death in service cover and pension contribution
• Wellbeing benefits - Global Wellbeing Program, access to a private GP service, discounted healthcare and paid for counseling sessions
• Enhanced maternity, paternity and adoption leave and pay
• Retail discounts and technology benefits
• Paid time off for volunteering

GROW WITH US:

• We understand the impact of attracting and keeping top talent and reward intellectual curiosity and a thirst for personal and professional growth
• Encouraging our employees that already have an intimate knowledge of and passion for our products to apply for other roles within our walls just makes sense!
• Our employees have access to extensive video libraries for soft skill and role specific training available 24/7 and live trainings are provided throughout the year

JOIN OUR WINNING TEAM!

• 10 Time winner of Best Place to Work in New Jersey by [REDACTED]!
• [REDACTED] has been recognized with multiple awards for its outstanding products, growth and culture, including the [REDACTED], SaaS Award, IT World Awards, Globe Awards, Silver Stevie Award for Employer of the Year, and Best Place to Work [REDACTED]
• Recently named one of [REDACTED]'s 3rd annual list of the Top 100 Software Companies of 2022 (worldwide!)

We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, age, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status: Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At [REDACTED], we are dedicated to building a diverse, inclusive and authentic workplace, so if you feel like you could make a great impact in this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may just be the right candidate for this or other roles!

[REDACTED] supports salary transparency, however please note that salary estimates provided by websites ([REDACTED], [REDACTED], etc.) and not by [REDACTED] may not accurately reflect the actual salary range for the position.