Product Designer

The Role We Need:

[REDACTED] is hiring a Product Designer to support our Member Growth team, focused on the member side of our two-sided marketplace. This role is critical to helping the right members successfully join [REDACTED] while protecting hosts, communities, and the platform from fraud and abuse. You'll design experiences at the intersection of growth, trust, and risk - where clarity, fairness, and empathy matter most.

The Person We Are Looking For:

We're looking for a thoughtful, steady designer who is comfortable working through complex and sensitive problems. You care deeply about fairness and clarity, and you know how to explain why something is required (not just that it is). You see trust, safety, and verification challenges as human problems first and enjoy collaborating across Product, CX, Data, Legal, and Engineering to untangle messy systems.

Here's What You'll Be Doing Day-to-Day:

• Designing Flows — Create member-facing experiences for screening, identity verification, and income verification
• Integrating Systems — Shape UX around API-driven identity, income, and background verification services
• Balancing Tradeoffs — Improve flows that balance conversion, trust, and fraud prevention
• Cross-Functional Partnering — Collaborate closely with Product, CX, Data, Legal, and Engineering partners
• Handling Edge Cases — Design clear, respectful experiences for failures, delays, reviews, retries, and denials
• Clarifying Moments — Help members understand what's happening and why during sensitive interactions
• Designing Collections — Approach collections-related experiences with empathy, transparency, and dignity
• Iterating Thoughtfully — Use research and data to identify friction, test improvements, and r…