Product Design Lead

Join Us!

At [REDACTED] Operations Center we help [REDACTED] users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join us!

The Design & User Experience team is the engine driving the creation of intuitive, scalable, and human-centered digital experiences across the [REDACTED] Operations Center ([REDACTED]) network. As the Product Design Lead (Enterprise & AI Flows), you will own the end-to-end user flows, wireframes, and engineering handoffs for core enterprise platforms and high-impact AI tools. In this role, you will ensure complex AI and enterprise features deliver a highly intuitive, premium UX across all global sites.

As a Design Lead, you will also be responsible for guiding design strategy, maintaining cross-functional alignment with product and engineering partners, and managing executive stakeholder relationships to ensure design standards are executed seamlessly.

Position Responsibilities:

• Own the end-to-end UX lifecycle—from initial wireframing and interactive prototyping to final engineering handoffs—for core enterprise tools and complex AI workflows.
• Drive high-impact design solutions for core AI products (e.g., QA automation tools), translating complex technical capabilities into intuitive, user-friendly interfaces.
• Collaborate closely with product, engineering, and operational leads to offload daily production execution while maintaining a premium design standard.
• Establish robust design feedback loops to translate operational user friction into actionable UX/UI enhancements.

Minimum Qualifications:

• Bachelor's degree in Design, Human-Computer Interaction, Multimedia Arts, Computer Science, Information Technology, or equivalent practical experience.
• 10+ years of experience in product design, UX/UI, or enterprise interaction design.
• Portfolio demonstrating end-to-end user flows, wireframes, interaction design, and design-to-engineering handoffs for complex digital products.
• Experience designing complex enterprise workflows, SaaS platforms, or AI-driven productivity software.

Preferred Qualifications:

• 5+ years of experience leading, mentoring, or guiding design teams or complex design initiatives.
• Proven success designing and launching high-impact AI features or automation tools with measurable user satisfaction.
• Strong proficiency in Figma, design systems, and modern prototyping and handoff tooling.
• Experience designing systems that translate complex technical data and machine learning output into clean, actionable UI components.
• Exceptional track record of building consensus among cross-functional engineering and product leaders while managing complex delivery schedules.

Benefits

• We support you with competitive wages and with comprehensive health care including medical, dental and vision coverage
• We support your family with gender-neutral baby bonding leave, 18 week birth-parent maternity leave, and generous life, accident and disability insurance minimums
• Employees who work onsite can enjoy free meals and snacks, and fun onsite experiences

Information collected and processed as part of your [REDACTED] Operations Center ([REDACTED]) jobs profile, and any job applications you choose to submit, is subject to [REDACTED]'s Applicant and Candidate Privacy Policy.

[REDACTED] Operations Center ([REDACTED]) is committed to equal employment opportunities regardless of race, creed, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status or any other basis protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

To ensure a barrier-free interview, please mention any required assistance or specific arrangements in your application and confirm them with your recruiter.

To all recruitment agencies: [REDACTED] Operations Center ([REDACTED]) does not accept agency resumes. Please do not forward resumes to our jobs alias, [REDACTED] employees, or any other organization location. [REDACTED] is not responsible for any fees related to unsolicited resumes.

Thanks for your interest in this opportunity! Our recruitment team will contact you if your profile is a good fit for the role. If you don't hear from us within 2-3 weeks, please consider your application unsuccessful at this time. We value your patience throughout this time. For any questions, feel free to reach out to us at [REDACTED].