Product Analyst - Water Portfolio

[REDACTED] is one of Canada’s largest home and commercial services companies servicing over one million customers across Ontario, Manitoba, Saskatchewan, Alberta, British Columbia, Quebec and New Brunswick. [REDACTED] is the Experts at Home, operating under several brands including [REDACTED], [REDACTED], and [REDACTED].

A proudly Canadian-owned company, we are the Experts at what we do and deeply care about our customers. We value a diverse, collaborative culture, and take pride in our commitment to health and safety, and knowing our work serves and supports our communities every day. No matter your role, we invest in making sure you have opportunities to grow, learn, and become the Expert you want to be.

If you are ready to become one of our Experts, we would love to hear from you.

Product Analyst - Water Portfolio

Position Title: Product Analyst – Water Products
Location: Markham, ON
Department: Product Management – Home Services
Compensation: $59,564 - $95,302

Please note that the compensation range listed includes base salary and potential incentive pay. Incentives such as bonuses are not guaranteed and depend on individual performance and company results. Actual compensation within the range will be determined based on skills, experience, and qualifications.

Position Summary

We are seeking a detail-oriented and driven Product Analyst to support the performance, insights, and evolution of our Water Portfolio, which includes rental water heaters, water purification solutions, and related offerings. This role will play a critical part in enabling data-driven decision making, optimizing product performance, and supporting strategic initiatives across the product lifecycle. The ideal candidate is highly analytical, comfortable working with large datasets, and passionate about uncovering insights that drive business outcomes. Experience in durable goods, home services, or recurring revenue models is a strong asset.

Key Responsibilities

Analytics & Insights

• Analyze product performance across key metrics such as customer acquisition, retention, pricing, and profitability
• Leverage dashboards and reports to monitor trends and identify opportunities for improvement
• Conduct customer and market analysis to support roadmap development and strategic planning

Product Lifecycle Support

• Assist in managing product continuity, including unit additions and attrition analysis
• Support new product introductions with data-driven forecasts and performance tracking
• Collaborate with product managers to evaluate pricing strategies and promotional effectiveness

Financial & Business Support

• Contribute to business case development for new initiatives and product enhancements
• Partner with Finance and Supply Chain to support forecasting, cost analysis, and margin optimization
• Help track and report on category-level P&L performance

Cross-functional Collaboration

• Work closely with Sales, Marketing, Engineering, and Field Operations to support go-to market execution and service readiness
• Participate in cross-category projects to ensure alignment and synergy across the broader product team

Qualifications

• 2+ years of experience in product analysis, business analytics, or a related role
• Proficiency in Excel, SQL, and data visualization tools (e.g., Power BI)
• Solid understanding of financial concepts and experience supporting P&L or business case development
• Excellent communication and collaboration skills
• Bachelor’s degree in Business, Economics, Engineering, or a related field

[REDACTED] is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, colour, ancestry, national origin, religion, sex, age, sexual orientation, gender identity, citizenship, marital status, disability, pregnancy, military status, protected veteran status or other characteristics protected by applicable law. [REDACTED]’s recruitment process includes accommodation for applicants with disabilities in accordance with applicable provincial accessibility laws and regulations. All accommodations will take into account the applicant’s accessibility needs due to disability and are available upon request.

Our company leverages artificial intelligence (AI) tools as part of the candidate screening process to help review applications efficiently and fairly. These tools may assist in evaluating qualifications against job requirements. All decisions regarding hiring are ultimately made by our recruitment team. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.