Product Analyst, Agent Source, Travel Experience & Commerce

Job Description

Shape what's next with [REDACTED]

Product Analyst, AgentSource, Travel Experience & Commerce (Remote)

Full time, United States, United Kingdom, Canada

The Product Analyst evaluates and improves the user experience across digital products by researching user behaviors, needs, and pain points. Through data analysis and usability testing, they generate insights and collaborate with design, development, and product teams to deliver actionable recommendations that enhance usability, accessibility, and overall customer satisfaction.

What You'll Do

• Conduct user research, usability studies, and data analysis to identify trends and opportunities for improvement
• Analyze user interaction data and feedback to inform design decisions
• Collaborate with UX designers to review concepts and provide input for mock-ups, wireframes, user flows, and prototypes
• Ensure compliance with accessibility standards and best practices
• Provide actionable insights to stakeholders to improve product functionality and user engagement
• Monitor and report on UX metrics and KPIs to measure success and impact
• Gather requirements and write clear, actionable user stories
• Facilitate and participate in activities with internal business partners to gather business needs and requirements
• Assume and perform other duties and responsibilities, not specifically outlined herein, as is proper and inherent to the position

What You'll Bring

• Prior experience as a Product Analyst supporting User Experience (UX) initiatives
• Strong analytical and problem-solving abilities
• Skilled in UX research, usability testing, and data visualization
• Familiar with design tools (Figma, Sketch) and analytics platforms
• Knowledge of accessibility standards and UX best practices
• Strong presentation skills for sharing findings with stakeholders
• You are an excellent communicator and team collaborator
• Exceptional verbal and written communication skills in English
• Experience with advanced User Experience research techniques (e.g., eye-tracking, A/B testing) is a plus

Why you’ll love working here

Join a global industry leader where curiosity drives innovation, growth is continuous, and every voice matters. At [REDACTED], you'll have the freedom to make an impact, the support to develop your potential, and the opportunity to help shape the future of travel.

Meet [REDACTED]

[REDACTED] creates connections that move people and ideas forward. Through open technology and trusted human expertise, we help companies and people navigate change, simplify complexity and make confident decisions about how and when they travel. Our intuitive digital experiences for every stakeholder power journeys that fuel success and drive progress. With 15,000+ dedicated team members serving clients in 170+ countries, [REDACTED] is shaping a more sustainable future for business travel. Industry-leading meetings and events management and a global consultancy complete our suite of solutions and services. In 2025, [REDACTED] achieved $24.4 billion in sales. For more information, visit [REDACTED].

Get to know us by exploring our career site and checking out our social media:

Career site [REDACTED]

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What’s in it for you

• Flexible working hours and work-from-home or remote opportunities
• Opportunities to grow your skillset and career
• Work at the forefront of travel technology and help shape the future of business travel
• Generous vacation days so you can rest and recharge
• A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
• Travel industry professional perks and discounts
• An inclusive work environment where diversity is celebrated
• Work From Anywhere opportunity for 60 days per year

At [REDACTED] we value you, our culture and success is defined by you. We carefully consider a wide range of compensation factors, including your professional background and experience. The salary range for candidates in applicable jurisdictions in the US for the position of Product Analyst, Agent Source, Travel Experience & Commerce is between $57,000 and $66,000 . The actual pay depends on your skills, qualifications, experience and geographical location.

Ready to shape what’s next? Apply now!

We’re dedicated to building a diverse, inclusive and authentic workplace. If you’re excited about a role, but your experience doesn’t align perfectly, we still encourage you to apply.

We are committed to providing reasonable and necessary accommodations to ensure all employees can perform their roles effectively. For accommodation requests or further information, contact our Talent Acquisition department at [REDACTED].

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