Proctor/User Research Facilitator

[REDACTED] (NYSE: WIT, BSE: 507685, NSE: [REDACTED]) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at [REDACTED].

Job Description

User Research Facilitator/Proctor

Job-Type: Full-time direct hire position.

Location: 10900 N Tantau Ave Cupertino, CA 95014

Work authorization: US Citizen or US Green Card only

Pay: $75-80K/yr.

Hours: Monday-Friday 8am-5pm

Position Summary

We are looking for an engaging and detail-oriented User Research Facilitator/Proctor to support user experience and ergonomic research for innovative wearable hardware. In this role, you will act as the primary point of contact for research participants, running live qualitative and quantitative studies, collecting high-quality data, and partnering with cross-functional teams to translate participant feedback into meaningful product insights.

Key Responsibilities

• Facilitate Live Studies: Plan, setup, and moderate qualitative and quantitative user research sessions evaluating the ergonomics, fit, and comfort of wearable hardware.
• Support Protocol & Approvals: Collaborate on developing new research protocols, ensuring all necessary documentation and regulatory/compliance approvals are secured prior to testing.
• Data Collection & Initial Analysis: Execute rigorous data collection during sessions and conduct foundational analysis to surface key patterns, trends, and actionable insights.
• Maintain Data Integrity: Apply meticulous attention to detail to ensure data quality standards are met, identifying and flagging anomalies or inconsistencies promptly.
• Cross-Functional Collaboration: Work closely with researchers, designers, and hardware engineers to deploy studies, synthesize feedback, and share findings across teams.
• Stakeholder Reporting: Deliver clear, timely, and concise feedback and study summaries to project leads and key decision-makers.

Required Qualifications

• High School Diploma or GED.
• At least 6 months of hands on experience working directly with Apple Watch Black or Ultra series products.
• Direct experience moderating or facilitating user/human subjects research studies.

Preferred Qualifications:

• Exceptional communication and interpersonal skills with the ability to put research participants at ease while keeping studies on schedule.
• Strong analytical mindset with a habit of catching subtle edge cases and data anomalies.

Mandatory Skills: Geographic Information Systems(Maps).

Experience: 1-3 Years.

The expected compensation for this role ranges from $38,300 to $83,600 .

Final compensation will depend on various factors, including your geographical location, minimum wage obligations, skills, and relevant experience. Based on the position, the role is also eligible for [REDACTED]'s standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options.

Applicants are advised that employment in some roles may be conditioned on successful completion of a post-offer drug screening, subject to applicable state law.

[REDACTED] provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Applications from veterans and people with disabilities are explicitly welcome.

Reinvent your world. We are building a modern [REDACTED]. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.