Principal Product Manager, Sales Experience

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

📋 Description

• Lead strategy and product direction for [REDACTED] Sales Experience, the merchant-success layer helping merchants convert intent into commercial activity and sustainable growth
• Manage a team of two Product Managers
• Own the merchant-success problem end-to-end across activation, first sale, early GMV, and retention
• Set the North Star, KPI tree, merchant segmentation, and prioritized roadmap
• Define how the journey should differ by merchant segment, starting with [REDACTED] and architecting for reuse across other sales channels
• Use research, behavioral data, cohort analysis, and experimentation to identify high-leverage interventions
• Reprioritize initiatives, make trade-offs, and stop low-confidence ideas
• Shape AI-driven Sales Hub experiences, including personalized onboarding, next-best-action recommendations, and proactive interventions
• Define where gamification changes behavior versus adding superficial engagement
• Partner with Engineering, Data, and AI/ML on feasibility, cost, trust, and scalability
• Translate strategy into phased initiatives with outcomes, scope, dependencies, and decision gates
• Drive alignment across Engineering, Design, Data, Commercial, Lifecycle Marketing, and leadership
• Establish post-launch measurement and decide whether to scale, iterate, or stop initiatives
• Connect product investments to GMV, retention, LTV, and other commercial outcomes
• Advise senior leadership on merchant growth and AI strategy
• Coach and mentor Product Managers and create reusable organizational frameworks

🎯 Requirements

• Extensive Product Management experience in high-growth SaaS, marketplace, e-commerce, creator economy, or platform businesses
• Track record of driving significant customer and commercial impact across complex, multi-squad domains
• Deep expertise in activation, onboarding, retention, growth loops, and experimentation
• Strong AI product judgment, distinguishing real customer value from technology-led novelty
• Advanced analytical skills in funnels, cohorts, segmentation, KPI trees, and opportunity sizing
• Strong commercial judgment connecting product decisions to GMV, revenue, retention, or LTV
• Proven ability to operate in highly ambiguous problem spaces, think in systems, and lead cross-functionally
• Strong technical fluency to partner with Engineering, Data, and AI teams
• Excellent written and verbal communication for executive and delivery audiences
• Demonstrated experience leading and coaching Product Managers
• A plus: background with [REDACTED], [REDACTED], [REDACTED], or other merchant/seller-ecosystem platforms
• Resume submitted in English

🏖️ Benefits

• A global, inclusive team that’s as supportive as it is ambitious and serious about getting things done
• An opportunity to work remotely or in a modern and welcoming office in Riga
• Flexible working hours (start your day as late as 11 AM)
• Private health insurance
• 2 extra paid days off to focus on your mental or physical well-being
• 1 extra paid day off to celebrate a Birthday or any other celebration of your choice
• Access to mentorship, internal meetups, and hackathons, both on-site and online
• Free and healthy lunch if you work from the Rīga office
• Design and order your own merch using our platforms with an employee discount
• Exciting team-building events and parties you’ll never forget!

Apply Now