Principal Product Designer

[REDACTED] is evolving its operational ecosystem, transitioning from a complex current operating model built on multiple business-as-usual (BAU) systems toward a more unified, scalable target-state platform experience (Phoenix). We are seeking a UX Designer who can bring clarity, coherence, and consistency across this landscape—designing experiences that meet today’s needs while shaping the future!

This role focuses on internal users performing specialised, multi-step workflows. Your focus will be creating seamless, efficient, end-to-end experiences across BAU tools and emerging future-state capabilities — ensuring we avoid siloed, single-screen designs in favour of system-wide usability

• Develop end-to-end workflows that span BAU systems and emerging Phoenix capabilities. Ensure every new design supports the broader operational journey — not just a localised UI improvement
• Maintain a clear experience vision that guides teams as tools evolve and converge
• Balance the needs of today’s operating model with long-term platform objectives
• Guide teams through ambiguity toward clear, actionable outcomes as processes, systems, and capabilities advance
• Identify where UX can reduce complexity and support operational efficiency
• Develop coherent interaction patterns, behaviours, and navigation structures that work across diverse tools
• Promote reusable, consistent design across teams and products — avoiding the trap of one screen per problem
• Contribute to and evolve a design system used across internal operational tools
• Partner with product managers, engineers, and operations teams
• Provide clear, evidence-based design recommendations that align technical feasibility with user value
• Facilitate design walkthroughs, critiques, and decision-making sessions
• Use storytelling, diagrams, prototypes, and structured artefacts to align team members
• Translate user needs, constraints, and behavioural insights into actionable design requirements
• Advocate for UX principles and scalable design thinking across the organisation
• Use [REDACTED] to build high-quality prototypes, workflows, and design-system assets
• Apply AI to accelerate design and product development — automating routine tasks like layout adjustments and component generation, and generating rapid concept variations to speed up discovery and iteration
• Enable natural-language input to draft initial UI concepts, helping product teams visualise ideas sooner and reducing dependency on manual wireframing
• Strengthen quality and consistency through AI-supported checks for accessibility issues, spacing inconsistencies, and deviations from design-system standards
• Establish practices that enable faster design-to-development handoff — including AI-generated design documentation and patterns to reduce ambiguity and improve build accuracy