Principal Product Designer
About this role
Overview
[REDACTED], Inc. (NYSE:PD) is a global leader in digital operations management. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, [REDACTED] is essential for delivering always-on digital experiences to modern businesses.
Join us. At [REDACTED], you'll tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable world—all in a flexible, award-winning workplace.
[REDACTED] is seeking a Principal Product Designer to join our diverse, customer-focused team! As Principal Product Designer, you will join our UX team and lead design strategy for our AI and Automation team, partnering with senior leadership, product management, engineering, and data science teams. You will define the vision and execution for how AI agents, automation workflows, and intelligent insights are experienced across the [REDACTED] Operations Cloud, ensuring our AI capabilities are intuitive, trustworthy, and transformative for technical operations teams.
This is an exciting opportunity to pioneer the future of AI-driven operations at scale, shaping how thousands of organizations leverage autonomous agents and intelligent automation to prevent incidents, accelerate resolution, and improve operational resilience. The ideal candidate has deep expertise in AI/ML product design, a track record of leading design for complex technical products, and a passion for making cutting-edge technology accessible and valuable to practitioners.
Key Responsibilities
- Define and drive the design vision for [REDACTED]'s AI and automation capabilities, including AI agents
- Lead cross-functional collaboration with AI/ML engineers, product managers, and data scientists to translate compl…
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