Principal Experience Designer

Fixed term position - parental leave cover until end of April 2027

Join a passionate customer-focused team

Lead human-centred design for a large digital transformation programme

Can be based in Auckland, Palmerston North, Wellington or Christchurch

We are looking for a Principal Experience Designer to provide strategic design leadership across a large programme of work, to cover a team member on parental leave until the end of April 2027.

Te Whiwhinga mahi | The opportunity

In this role, you will lead human-centred design across a range of connected initiatives, working from research and discovery through to concept ideation, validation and detailed digital product design.

Drawing on deep expertise in CX and UX/UI design, you will bring clarity to ambiguity, identify improvements across channels and touchpoints, and ensure solutions are grounded in evidence, aligned with business and technology direction, and deliver accessible and meaningful digital experiences for customers.

A key part of the role is influencing at a high level. You will partner with leaders, stakeholders and cross-functional teams to understand legislative changes, communicate insights and design recommendations, and build shared ownership of customer outcomes. You will also provide design direction across delivery squads, helping teams make informed and pragmatic decisions while maintaining a connected view of the end-to-end customer experience.

As a leading member of the Design Chapter, you will lift design capability by coaching and mentoring others, strengthening our craft, and championing human-centred design approaches across [REDACTED]. You will contribute to the evolution of our Design System, Human-Centred Design Centre of Excellence and Design Community of Practice, helping create consistent, high-quality design across the organisation.

View the position description . Appointment salary is…