Principal Associate, User Experience Research Operations

Principal Associate, User Experience Research Operations

Our Experience Design (XD) Research Operations team is seeking a driven Principal Research Operations Associate to join our team. Our team is undergoing a transformation to elevate our capabilities and mature our practices. Our mission is to champion XD with well managed, unified research operations, by building systems and practices that enable high quality, accessible design and research insights at scale. This role is a blend of strategic planning and hands-on execution, empowering researchers and designers to focus on high impact work.

The ideal candidate is an autonomous professional with subject matter expertise in their craft. You will lead strategic initiatives, define project strategy, and drive impactful outcomes for the organization.

What you'll do

This person will serve as a core contributor in several areas, including:

• Process Optimization and Enablement: Define and lead process improvements to increase team efficiency and optimize our practices. You will autonomously lead operational needs across the organization, building systems that increase efficiency and optimize our practices.
• Research Governance and Compliance: Champion right-sized standards in ethics, privacy, and data protection across all research and design projects.
• Knowledge Management: Define and build upon our library of research practices, resources, and templates to enable consistency across lines of business. You will share your knowledge with others and lead or consult with them to enable work to move forward efficiently.
• Research Advocacy: Introduce new ways of evangelizing research across the organization. You will advance the Research Operations practice at [REDACTED] by engaging in and contributing to communi…