Manager User Experience (UX) Research & Design

Job Title

Manager User Experience (UX) Research & Design

Business Environment

The Manager, UX Research & Design guides and develops a multi-disciplinary team delivering high-quality user experiences across [REDACTED] Hospitality products. This role shapes UX strategy, aligns research and design practices, supports the growth of UX maturity, and fosters effective collaboration with Product, Engineering, and business stakeholders. You will be responsible for supporting team performance, professional growth, and long-term capability development in alignment with user and business needs.

Main Responsibilities

UX Design & Strategy

• Provide strategic direction, constructive critique, and quality oversight to support high-quality design outcomes.
• Ensure alignment with user experience (UX) principles, accessibility standards, and the design system.
• Influence product scope and prioritization using research insights, data, and design frameworks.

Project & Stakeholder Collaboration

• Promote early UX involvement across the full product lifecycle.
• Identify and plan for resource needs in alignment with product roadmaps and domain priorities.
• Collaborate with Product, Engineering, leadership, and customers to contribute to product direction and experience outcomes.

UX Research

• Define and align on research strategy, guide methodologies, and ensure insights are actionable and credible.
• Increase visibility and understanding of UX research across product teams and leadership.

Team Development & Coaching

• Encourage continuous learning, adaptability, and development within the team.
• Establish shared expectations, role clarity, and career paths for team members.
• Provide ongoing coaching, mentoring, and constructive feedback through regular one-to-one discussions.
• Support the development of competencies in research, design, communication, strategy, and cross-functional collaboration.
• Delegate thoughtfully and create opportunities for designers and researchers to take ownership of initiatives.

The Ideal Candidate

• Bachelor’s or Master’s degree in Human–Computer Interaction (HCI), User Experience, Interaction Design, Psychology, Cognitive Science, Human Factors, Information Design, Computer Science, Business or Management, or a related field.
• Experience in User Experience, combining design, research, and cross-functional delivery.
• Experience guiding UX teams, including designers, researchers, writers, or design operations.
• Demonstrated experience contributing UX leadership in complex software-as-a-service (SaaS) environments, including business-to-business (B2B), business-to-consumer (B2C), or enterprise workflows.
• Experience designing for multi-platform ecosystems such as web, mobile, customer relationship management (CRM) platforms (e.g., [REDACTED]), or operational tools.
• Experience collaborating with product, engineering, and business partners to influence strategy and roadmaps.

Skills & Competencies

• Advanced interaction and systems design skills, with experience using [REDACTED] or equivalent design tools.
• Solid understanding of information architecture, prototyping, usability testing, and accessibility best practices.
• Clear and effective communication, facilitation, and storytelling skills.
• Ability to work through ambiguity and engage senior stakeholders constructively.
• Understanding of design systems and how to scale user experiences across products.
• Collaborative approach and ability to work across geographies and disciplines.
• Clear ownership and accountability.

Diversity & Inclusion

[REDACTED] aspires to be a leader in Diversity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.

[REDACTED] is an equal opportunity employer and committed to an accessible recruitment process. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.

Be aware of recruitment scams

[REDACTED] Group never charges fees, requests payment, or asks for financial information during recruitment. All legitimate opportunities are communicated solely through official [REDACTED] channels, including our careers website. Any payment request or outreach via unofficial platforms (e.g., [REDACTED], [REDACTED]) should be treated as fraudulent.