Manager, Design Consulting – AI Product & Experience Design

About Us

[REDACTED] is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At [REDACTED], you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.

Join [REDACTED] and do work that matters – to you, to your community, and to the world. Progress starts with you.

Job Description

What it's all about -

[REDACTED] is [REDACTED]'s advisory arm, providing data-driven expertise to issuers, acquirers, merchants, fintechs and other partners. The Product & Experience Design (PxD) team helps clients create innovative products, services and digital experiences that deliver meaningful customer and business value.

The Design Consultant – AI Product & Experience Design will join an emerging design advisory team based in London and Berlin. This manager-level individual contributor role will primarily focus on helping [REDACTED] clients across Europe identify, prioritise, design and launch AI-powered products, services and experiences. The role will lead client engagements and design workstreams but will not have direct people-management responsibility. While AI will be a core area of focus, the consultant will also contribute to broader product, service and experience design engagements across digital banking, payments and commerce.

This individual is a strategic and hands-on product and experience design consultant with strong human-centred design, service design, product strategy, facilitation and client advisory skills. They will work alongside [REDACTED] business consultants, clients, product teams, engineers and data scientists to uncover…