Learning Experience Designer

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📋 Description

• Design, develop, and evaluate learning experiences from initial needs analysis through implementation and measurement.
• Create training materials for back-office, non-phone, and vendor-facing teams, including e-learning, instructor-led training, virtual sessions, videos, job aids, and performance support resources.
• Partner with business leaders, supervisors, team coaches, and subject matter experts to understand operational workflows and learning needs.
• Conduct on-site observations, job shadowing, and side-by-side assessments to understand employee work and identify improvement opportunities.
• Translate observations and business requirements into practical learning solutions supporting real-world performance.
• Recommend learning formats based on business objectives, audience needs, complexity, timelines, and resources.
• Support adoption of new tools, processes, and ways of working through learning materials and change support initiatives.
• Collaborate with supervisors and team coaches to embed learning into daily workflows and reinforce capabilities.
• Apply adult learning principles and instructional design methodologies to create engaging, effective, and accessible learning experiences.
• Use learning technologies and AI-enabled tools to improve content development and delivery.
• Evaluate learning effectiveness and improve training materials, employee performance, and business outcomes.
• Maintain instructional design standards and quality across deliverables.
• Work independently at an [REDACTED] hub while aligning with the broader [REDACTED] Training Design team and established standards.
• Share instructional design knowledge and best practices with subject matter experts and business partners.

🎯 Requirements

• Experience in instructional design, learning experience design, training development, or a related field.
• Strong instructional design fundamentals and knowledge of adult learning principles.
• Experience designing and developing learning solutions for operational teams, particularly back-office, non-phone, or vendor-facing environments.
• Experience conducting needs analysis, identifying performance gaps, and translating business requirements into learning solutions.
• Experience developing learning materials such as e-learning, instructor-led training, videos, job aids, and performance support resources.
• Ability to conduct job shadowing, observe employees in their work environment, and use findings to improve learning solutions.
• Strong stakeholder management and communication skills, with the ability to build effective relationships with supervisors, team coaches, and subject matter experts.
• Ability to work independently, manage priorities, and deliver high-quality work while collaborating with a broader team.
• Fluent English, with the ability to communicate effectively with international stakeholders.
• Familiarity with learning technologies and digital content development tools.
• Experience supporting change management, process adoption, or operational transformation is a plus.
• Bachelor's degree preferred in Instructional Design, Learning Design, Adult Learning, Educational Technology, Human-Centered Design, Learning Analytics, or a related field.
• Knowledge of accessibility standards, Universal Design for Learning, performance improvement, service design, or technical documentation is an advantage.
• CV must be submitted in English.
• Valid, local legal authorization to work in the country where the role is based at the time of hire; [REDACTED] does not sponsor or obtain work authorization unless explicitly stated.

🏖️ Benefits

• Competitive salary and performance-based bonuses
• Comprehensive benefits package
• Career development and training opportunities
• Flexible work arrangements
• Dynamic and inclusive work culture within a globally renowned group
• Private Health and Dental Insurance
• Pension Plan
• Meals tickets
• Life Insurance

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