Learning Experience Designer, Customer Enablement

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

📋 Description

• Become a subject matter expert on the [REDACTED] product suite and how it delivers value to customers
• Design engaging customer learning experiences using tools such as Articulate Rise, including eLearning modules, guides, videos, walkthroughs, and other enablement resources
• Deliver customer onboarding and training sessions across our product portfolio
• Partner closely with Product to stay ahead of new releases and ensure learning content reflects the latest functionality
• Gather customer feedback and enablement insights to help improve product usability and adoption
• Maintain and continuously improve our knowledge base and customer enablement content
• Use AI tools to accelerate content creation while maintaining high standards for quality and accuracy
• Collaborate across Product, Customer Success, Engineering, Support, and Implementations to create a consistent customer learning experience
• Support the development and evolution of [REDACTED]'s Partner Portal, partner marketing resources, and partner training and certification content
• Assess needs and gather requirements for new sales enablement content supporting [REDACTED]'s internal sellers and partner network.

🎯 Requirements

• 3 to 5 years of experience in instructional design, customer enablement, learning and development, or similar role
• Experience building digital learning content using Articulate Rise or comparable authoring tools
• Experience working within a SaaS or technology environment
• A natural curiosity for understanding software products and explaining technical concepts in an easy way for customers
• Strong written communication skills and experience creating customer-facing documentation or learning materials
• Experience collaborating with cross-functional teams including Product, Customer Success, Engineering, Solutions, and Implementations
• Familiarity with LMS platforms and AI-powered content creation tools
• A portfolio that demonstrates your instructional design work
• Experience supporting product-led growth (PLG) or customer self-service initiatives
• Experience with Articulate Storyline, Camtasia, Loom, or similar tools
• Experience within the contact center or customer experience industry.

🏖️ Benefits

• Opportunity to collaborate and grow within a creative and diverse team
• Flexible work arrangements
• Professional development opportunities

Apply Now