Lead, UX Researcher

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📋 Description

• Lead the implementation and operation of research programs for our internal and external portfolios of products, providing critical user insights that will inform and guide our product ideation and roadmaps.
• Navigate through ambiguity and adapt to changing scope as informed by the organization's greater needs.
• Proactively prioritize research projects for continuous improvement and learning to optimize and maximize its impact on business objectives.
• Serve as a role model with care and devotion, from expertly crafting the perfect survey question to navigating the most difficult user interview.
• Employ best-practice methodologies and industry tools to collect, analyze, synthesize, and interpret complex data into rich, comprehensive, and meaningful insights.
• Develop a playbook and templates that can adapt and scale across business units to demonstrate impact.
• Contribute to and uphold research standards, processes, and principles.
• Manage and curate research repository to democratize user insights.
• Create and manage a testing lab and participant pool to support ongoing and ad hoc user testing to optimize, maximize, and evolve our product offerings.
• Establish and run a UX Research Community of Practice within the organization, fostering an environment of learning, sharing, and collaboration across different team members to increase data-informed decision-making.
• Lead cross-functional teams through the process of ideating and developing strategies and product ideas based on user insights.
• Improve collaboration and knowledge-sharing among other UX researchers in the organization to avoid research silos and redundancy.
• Present qualitative and quantitative data that are clear and actionable. Communicate effectively with stakeholders to ensure that insights are understood and how they can be applied to solve user needs and business objectives.
• Act as a trusted advisor and source of support across business units. Encourage professional development and skill enhancement through regular feedback, workshops, and training sessions to empower cross-functional teams.
• Collaborate with our Market-Creating Innovation team to discover emerging trends and insights. Advocate for adopting innovative research practices and tools that can enhance our digital offerings and user experiences.
• Recommend, define, and track key performance indicators for design projects. Use data and feedback from the Insight repository to guide future product, design decisions, and strategies.

🎯 Requirements

• Minimum 8 years of industry experience conducting and leading user experience research, planning and designing research studies, and other supporting activities.
• Experience in building and leading a community of practice or similar collaborative support groups.
• Strong coaching skills and the ability to educate and demonstrate the value and impact of UX research to stakeholders.
• Exceptional collaboration skills with the ability to work effectively across different teams and disciplines.
• Experience in working within a cross-functional team environment.
• Excellent communication and presentation skills, with the ability to synthesize and communicate data and actionable insights clearly to stakeholders at all levels.
• Proficiency in conducting qualitative and quantitative research with best-practice methodologies, industry tools, and advanced statistical modeling.
• A Bachelor's or Master's degree in Design, Human-Computer Interaction, Psychology, or a related field.

🏖️ Benefits

• Health Spending Account
• Up to 6% matched pension contributions
• Parental leave top-up
• Generous paid vacation, sick days, wellness and personal days
• Office closed extra days before long weekends (6x/year)