Lead UX Researcher

WHAT WE DO MATTERS:

At [REDACTED], we champion celebration - and that starts with celebrating our people. Our employees are passionate dreamers, thoughtful doers, and lifelong learners who power meaningful moments for millions around the world. We're united by authentic connection, shared purpose, and a deep commitment to the global community we serve. Here, flexibility and belonging go hand in hand with high performance. Driven by our core values, we believe the best ideas come from empowered teams: those who consistently collaborate with intention to design solutions, spark ideas, and drive impact. Our people are at the heart of our success.

ABOUT THE ROLE AND OUR TEAM:

[REDACTED] is seeking an experienced and impassioned Lead UX Researcher to help fuel an exciting era of growth for our portfolio of brands by leveling up our research practice and keeping users at the center of our strategy.

As a seasoned researcher, your methodologies will ensure that we understand our users and can connect the opportunities we discover via research to our business strategy. You know how to translate stakeholder goals into effective research questions. You proactively engage with teams to highlight insights and research trends that may be applicable across areas.

You'll work closely with exceptional product managers and designers to help create desirable solutions to real user needs. You'll report to the Director of User Research. User Research at [REDACTED] endeavors to solve important problems, develop excellent people, and operate as great partners with the rest of the company.

RESPONSIBILITIES:

• Strategic Research Leadership: Define and own the long-term research roadmap for our B2B Vendor ecosystem, identifying key opportunities to enhance the partner experie…