Lead UX Researcher

Company

[REDACTED] - USA

Job Family Group

Engineering / Product Development

Job Profile

Lead UX Researcher

Management Level

Manager - Non People Leader

Flexible Work Option

Hybrid - Ability to work remotely part of the week

Travel %

Yes, 15% of the time

Work Shift

Day

Compensation

Compensation includes a base salary in the range of $134,900.00 - $224,900.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.

Job Description

As a Lead User Researcher, you will set research strategies and guide programs across multiple products or portfolio areas. You will demonstrate advanced to emerging mastery across major UXR competencies and serve as a research leader within [REDACTED]. You will develop portfolio level research roadmaps, coordinate multiteam initiatives, and shape long-term product direction. You will establish standards, drive methodological consistency, and partner with Research Ops to enable scalable, high-quality research processes. You will also apply advanced agentic AI techniques to build repeatable insight systems, automate synthesis, and support long-term insight durability.

Position Responsibilities:

• Define portfolio level research strategies with measurable success criteria.
• Lead multiteam, multimethod research programs across product lines and identify cross domain insights that influence long-term product direction.
• Develop advanced personas, journey architectures, and ecosystem maps.
• Supervise development of personas, journey architectures, ecosystem maps, and opportunity landscapes used across teams.
• Apply advanced agentic AI to develop repeatable insight pipelines and quality controls.
• Partner with Research Operations on governance, research frameworks, panel strategy, vendor selection, and tooling decisions.
• Facilitate alignment workshops with senior product and UX leaders using collaborative tools (e.g., [REDACTED], [REDACTED])
• Provide expert guidance on method selection for ambiguous or high-risk projects.
• Mentor Senior Researchers and serve as a method-of-record reviewer.
• Oversee repository consistency and long-term insight durability.
• Influence roadmaps by communicating evidence backed opportunity areas.
• Develop capacity plans and guide resource allocation across research programs.
• Champion ethical research practices and participant safety.

Required Qualifications:

• Bachelor’s degree in and 6 years’ experience in a related field. The right candidate could also have a different combination, such as a master’s degree and 4 years’ experience; a Ph.D. and 1 year of experience; or 10 years’ experience in a related field
• Proven success leading large, multi‑team research programs
• Deep command of ethnography, journey mapping, concept testing, and synthesis
• Ability to architect insight frameworks, research operations models, and standards
• Strong influence skills; trusted advisor to Directors, VPs, and senior leadership
• Excellent cross-functional leadership and facilitation skills
• Strong understanding of product strategy and business-level decision frameworks
• Demonstrated ability to manage complexity and ambiguity at scale
• Ability to coach and elevate the performance of multiple senior researchers
• Expertise in data-backed storytelling and strategic communication
• Familiarity with analytics, experimentation, and modeling workflows
• Use of general purpose LLM tools to analyze and synthesize user behavior, identify patterns, and prioritize opportunities
• Use AI to accelerate discovery, experimentation, development, and recommend improvements throughout the product design process
• Bachelor’s degree required; advanced degree preferred
• 6–10 years applied research experience

Additional Information:

• May require frequent cross-site travel for portfolio alignment and fieldwork.

Drug Testing

To be employed in this role, you’ll need to clear a pre-employment drug test. [REDACTED] does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.

Benefits

The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company’s needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

About Us

Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, [REDACTED] employees are transforming the way the world buys, owns, sells – or simply uses – cars. [REDACTED] employees get to work on iconic consumer brands like [REDACTED] and [REDACTED] and industry-leading dealer-facing companies like [REDACTED] and [REDACTED], all while enjoying the people-centered atmosphere that is central to our life at [REDACTED]. Benefits of working at [REDACTED] may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. [REDACTED] is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. [REDACTED] provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

EOE, including disability/vets

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.