Lead UX Researcher, AI & Digital Experiences

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Job Category

User Experience

Job Details

About [REDACTED]

[REDACTED] is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping [REDACTED]'s core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of [REDACTED].

Join [REDACTED]’s Digital User Research team, part of Digital Marketing Technology. We deliver objective, actionable insights that shape customer-facing experiences and internal tools across [REDACTED]’s digital marketing portfolio, including websites and digital destinations, email and messaging, in-person and virtual events, and marketing-focused agentic experiences.

As Lead User Researcher, you will own research across two of the team's most strategic areas: agentic experiences and event technology. You will help teams understand emerging mental models, unmet needs, friction, trust, and where people need transparency, control, guidance, or human support. You will also lead research that improves the digital experiences supporting [REDACTED] events across in-person, virtual, and on-demand formats.

We are seeking a curious, experienced researcher who knows how to select and combine methods such as interviews, usability testing, surveys, and behavioral data analysis to answer complex questions. You will lead research across multiple products and stakeholder…