Lead UX Designer

The Opportunity

An experienced Lead UX Designer is required to join a major digital transformation program within a large NSW public-sector education organisation.

The program is delivering a bespoke, web-based student enrolment portal that provides a seamless experience for prospective students progressing from course discovery to enrolment. The portal operates separately from the organisation's public website and is designed to make course enrolment simple, intuitive and accessible.

The program has been running for approximately four years and is approaching its final major release, followed by ongoing continuous improvement. The successful candidate will lead UX strategy and design, advocate for the user within a multidisciplinary product team, and help ensure the platform delivers a consistent, user-centred experience.

Key Responsibilities

• Lead UX strategy and design across the student enrolment portal, ensuring alignment with established design principles and digital experience standards.
• Champion user-centred design and advocate for the needs of students throughout product discovery, design and delivery.
• Develop user journeys, wireframes, prototypes and design mock-ups to communicate concepts, test assumptions and gather stakeholder feedback.
• Conduct and support user research and usability testing, using findings to refine the user experience.
• Lead and mentor a junior UX Designer, providing design direction, guidance and feedback.
• Work collaboratively within an Agile product team, partnering with developers, business analysts, testers, architects, product management and other delivery specialists.
• Engage stakeholders, including content and copyright specialists, technical teams and senior leaders, to communicate design decisions and resolve competing requirements.
• Translate complex business needs and technical constraints into practical, intuitive and deliverable design solutions.
• Contribute to sprint planning, design reviews and iterative delivery, balancing ideal user experiences with the realities of an established technical environment.

Essential Experience and Capabilities

• Demonstrated experience leading UX design for complex digital products, web applications or customer-facing portals.
• Strong capability in user journeys, interaction design, information architecture, wireframing, prototyping and usability testing.
• Experience working in an Agile environment within a multidisciplinary product delivery team.
• Proven ability to lead design activities, mentor junior designers and advocate for user needs.
• Strong stakeholder engagement and communication skills, including presenting design concepts to technical teams and senior stakeholders.
• Familiarity with design and collaboration tools such as Figma and Miro.
• A pragmatic approach to problem-solving, with the ability to work through ambiguity, technical limitations and complex organisational requirements.

Experience in government or a large enterprise environment will be advantageous but is not essential.

Consultant : [REDACTED]

keywords: UX Design, User Experience, User-Centred Design, Interaction Design, Wireframing, Prototyping, Figma, Agile Delivery, Miro

Screening Questions

1. Describe a complex web application or portal where you led UX design from user journeys and wireframes through to delivery. What was your role and outcome?
2. What experience do you have leading UX design within an Agile product team, including stakeholder engagement, usability testing and collaboration with developers?
3. Have you mentored junior designers and worked within technical or organisational constraints? Please provide an example and confirm your availability for the contract.