Lead UX Designer

Job Description

Design financial products that help people move forward.

[REDACTED] Coach builds credit-health tools for credit unions and their members, including adverse action notices, warm-decline journeys, credit monitoring, and the portals that support them. These are high-stakes moments, so clear, accessible design matters.

How we work

AI agents are part of our product workflow, not an experiment. They turn design direction into working software, while people set the vision, make the calls, and hold the quality bar. You will shape how we design for this new way of building.

What you'll do

• Lead design across member journeys, credit union tools, and internal products.
• Take ideas from early discovery through prototypes, testing, and shipped experiences.
• Own and evolve our design system across responsive design, accessibility, localization, and dark mode.
• Create clear systems and specifications that help AI agents and engineers implement with accuracy.
• Review what ships, learn from users, and keep raising the product quality bar.
• Partner closely with engineers, customers, and stakeholders.

What you bring

• 6+ years of product design experience, including leading a product from ambiguity to launch and iteration.
• A portfolio that shows strong systems thinking and excellent craft in complex flows such as forms, disclosures, or data-rich interfaces.
• Accessibility built into your process.
• Comfort with AI design and prototyping tools, plus curiosity about agent-built product development.
• The ability to work autonomously, communicate clearly, and carry design decisions through production.
• Experience in fintech or another regulated field is welcome, but not required.

If you want to define how thoughtful design works on an AI-native product team, we'd love to hear from you.

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